Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

yahoo mail

more options

My yahoo mail keeps freezing when I try using it it started this morning. If I open my yahoo mail in internet explorer it works fine the problem is just with firefox??

My yahoo mail keeps freezing when I try using it it started this morning. If I open my yahoo mail in internet explorer it works fine the problem is just with firefox??

All Replies (1)

more options

Yahoo does make changes every so often, but we usually so a whole lot of complaints at the same time when that happens.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or classic Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?