Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Automatic update to 102.2.2 causes loss of everything

  • 1 amsa
  • 0 sa na da wannan matsala
  • 11 views
  • Amsa ta ƙarshe daga kirk2892

more options

Automatic update to 102.2.2.

When it opened, Thunderbird is asking me to set up new accounts. It doesn't show any accounts or emails from the past.

Under Help-troubleshooting-about profiles, it shows the correct profile folder. When I open the folder, all the stuff looks like it is there.

Not sure what to do now?

Automatic update to 102.2.2. When it opened, Thunderbird is asking me to set up new accounts. It doesn't show any accounts or emails from the past. Under Help-troubleshooting-about profiles, it shows the correct profile folder. When I open the folder, all the stuff looks like it is there. Not sure what to do now?

Mafitar da aka zaɓa

Well... No thanks for any help here. I figured out how to fix it myself. I imagine one or two files were corrupt, but didn't know what to delete. My fix was far from elegant, but I am up and running.

I created a clean new profile, then copied all the files from a backup over that profile. Unfortunately those files were from July. (my automatic backup was not working correctly)

I was able to open Thunderbird and all the mail folders were back and my settings were back.

I then copied the "Mail" folder from the profile from my current non-working profile into the new profile.

Everything is working now.

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Well... No thanks for any help here. I figured out how to fix it myself. I imagine one or two files were corrupt, but didn't know what to delete. My fix was far from elegant, but I am up and running.

I created a clean new profile, then copied all the files from a backup over that profile. Unfortunately those files were from July. (my automatic backup was not working correctly)

I was able to open Thunderbird and all the mail folders were back and my settings were back.

I then copied the "Mail" folder from the profile from my current non-working profile into the new profile.

Everything is working now.