Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

zyzzy
zyzzy
more options

My firefox browser has been crashing constantly for about 2 weeks now. These are the report ID's of the last 5 or so times its happened. bp-0838e1d3-e54e-4fd9-b7c3-acc4d1170927 9/26/2017 9:48 PM bp-7eb49355-0d0a-4380-9092-60e630170926 9/26/2017 3:42 PM bp-63acb5fb-380b-40f6-bad0-e8d161170926 9/26/2017 3:04 PM bp-c79ec585-a02f-498f-ba21-16c2e1170925 9/25/2017 3:23 PM bp-ec9af81a-077a-41d6-809d-d628a1170925 9/25/2017 2:59 PM

My firefox browser has been crashing constantly for about 2 weeks now. These are the report ID's of the last 5 or so times its happened. bp-0838e1d3-e54e-4fd9-b7c3-acc4d1170927 9/26/2017 9:48 PM bp-7eb49355-0d0a-4380-9092-60e630170926 9/26/2017 3:42 PM bp-63acb5fb-380b-40f6-bad0-e8d161170926 9/26/2017 3:04 PM bp-c79ec585-a02f-498f-ba21-16c2e1170925 9/25/2017 3:23 PM bp-ec9af81a-077a-41d6-809d-d628a1170925 9/25/2017 2:59 PM

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
FredMcD
FredMcD
more options

bp-0838e1d3-e54e-4fd9-b7c3-acc4d1170927 Signature: mozilla::CorruptionCanary::Check

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1251615 REOPENED --- crash in mozilla::layers::LayerPropertiesBase::ComputeChange +++++++++++++++++++++++++++++++++++++++++++++ bp-7eb49355-0d0a-4380-9092-60e630170926 Signature: mozilla::CycleCollectedJSRuntime::UnmarkSkippableJSHolders

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-63acb5fb-380b-40f6-bad0-e8d161170926 Signature: CCGraphBuilder::BuildGraph

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1272230 You are not authorized to access bug 1272230

Firefox v55 has been having problems with graphics drivers and protection programs.

Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/