Is there a human with whom I can talk? I do not understand any of the answers on screen.
Tried to pay a bill online and received an error message that stated, "Error, There is an issue with your input at this time. Please try again. Go back." I called the company with whom I was trying to pay a bill and they advised me to contact the Firefox/Mozilla support team. I have done so online, but am unable to understand any of the directions, as I am not very technically literate. I have operated a computer since the '60's, and seen them greatly improved. However, I really do not know the inner workings of how to solve problems like this.
Thanks in advance for your help.
All Replies (3)
We are all human here.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
Hmm, the message sounds like you made an error in filling out the page input fields. Try again.
Please provide public (no password) link(s) that we can check out. No Personal Information Please !
If this bill is due soon, you may want to use Internet Explorer to submit this payment, and then start working on this problem next month.
"There is an issue" is a bit ridiculous as an error message. It's frustrating that the company didn't tell you what causes that error because they are in the best position to know what it is. All I can suggest is:
(A) If you are using a private window, be on the lookout for tracking protection. You may want to turn it completely off temporarily while using the site. See this article for more information: What happened to Tracking Protection?.
(B) Since they implied that it COULD work in Firefox, try "the usual":
If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)