High CPU
I'm a bit OCD when it comes to my sessions. I never start a new session. Normally, I crash the browser (via Task Manager) or it crashes on its own and I only load up a few tabs. But even then the CPU hits 90-100% within 1-2 mins. Should I get rid of some of the tabs I have open even if they are not loaded/are not active? Should I start a new clean session? Wondering if my plugins are the culprit?
Plugins I have:
Adobe Flash Player Shockwave Flash 23.0 r0
v. 23.0.0.207
Google Talk Plugin (v. 5.41.3.0) Version 5.41.3.0
Google Talk Plugin Video Renderer (v. 5.41.3.0) Version 5.41.3.0
Nitro PDF Plug-In (v. 7.0.1.5) Nitro PDF Plug-In For Firefox and Netscape
RealPlayer Version Plugin (v. 15.0.2.72) 15.0.2.72
Citrix Online Web Deployment Plugin 1.0.0.104 (v. 1.0.0.104) Citrix Online App Detector Plugin
DivX VOD Helper Plug-in (v. 1.1.0.6) DivX VOD Helper Plug-in
Microsoft Office 2010 (v. 14.0.4730.1010) Office Authorization plug-in for NPAPI browsers
RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) (v. 15.0.2.72) RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) HTML5VideoShim Plug-In
Google Update (v. 1.3.31.5) Google Update
RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (v. 15.0.2.72) RealPlayer(tm) LiveConnect-Enabled Plug-In
RealJukebox NS Plugin (v. 15.0.2.72) RealJukebox Netscape Plugin
Outdated plugins:
Java Runtime Environment NPRuntime Script Plug-in Library for Java(TM) Deploy v. 8.0.101
Java Runtime Environment Next Generation Java Plug-in 11.101.2 for Mozilla browsers v. 8.0.101
My Extensions:
ADB Helper Clear Site Cache LastPass Valence ViewCookies
and a bunch of other extensions that have been disabled.
All Replies (4)
I have the latest version of Firefox.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
bp-5f891f80-b9e1-4102-8bc1-5b06d2161207 12/7/2016 01:58 PM bp-8d2843e9-4886-49a7-88d9-f14352161207 12/7/2016 01:56 PM bp-7fce557b-45f2-4fb0-a358-a99b02161207 12/7/2016 01:40 PM bp-8d6e7669-d783-457a-96e9-c35412161206 12/6/2016 11:26 AM bp-54136435-7a82-435e-b78a-fba902161205 12/5/2016 04:29 PM bp-f81663a5-6269-4896-a544-35ece2161202 12/2/2016 06:56 PM bp-81d9b7fa-94e8-4ef9-822a-e4d132161123 11/23/2016 11:23 AM
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 30 related bug reports
ntdll.dll = Microsoft
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration