Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Video playback not working

  • 12 amsoshi
  • 79 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga petef

more options

I can't play embedded html5 videos anymore. The problem started in version 35. I can hear the audio but there's no video. The videos from the help page don't work for example.

I can't play embedded html5 videos anymore. The problem started in version 35. I can hear the audio but there's no video. The videos from the help page don't work for example.

All Replies (12)

more options

I've started using Firefox v36.0 and am also having the same problem - videos playing audio only but no visual. I've had no issues in other browers like Dolphin/Chrome/Opera.

In about:config when I toggle 'media.fragmented-mp4.enabled' to 'False' the videos play as they should [with both audio & visual] but there is a translucent green stripe going across the top third of the video.

I've tried other suggestions here but they don't seem to work.

Here are some videos I've tried to watch:

http://www.telegraph.co.uk/motoring/motoringvideo/11444991/Genevas-star-cars-Mazda-CX-3.html

http://www.pixate.com/education/video-tutorials/intro/

An gyara daga barry_scott

more options

HI , I was able to load the mentioned videos and html video player on a Galaxy Note 4 with kitkat.

What versions of Android and devices are affected here?

more options

I'm using Android 4.2.2 on an S3 Mini GT-i8200

more options

I am on 4.2 also.

more options

I'd like to add flash has never worked for me, causes Firefox to crash. Html5 video used to work before version 35. I wouldn't mind if Firefox opens videos in the video player instead of trying to play it inline.

more options

oh, changing this pref and disabling plugins in the settings made youtube embedded videos work now. But the videos in your links still don't work, must be a codec issue.

barry_scott said

I'm using Android 4.2.2 on an S3 Mini GT-i8200

barry_scott said

I've started using Firefox v36.0 and am also having the same problem - videos playing audio only but no visual. I've had no issues in other browers like Dolphin/Chrome/Opera. In about:config when I toggle 'media.fragmented-mp4.enabled' to 'False' the videos play as they should [with both audio & visual] but there is a translucent green stripe going across the top third of the video. I've tried other suggestions here but they don't seem to work. Here are some videos I've tried to watch: http://www.telegraph.co.uk/motoring/motoringvideo/11444991/Genevas-star-cars-Mazda-CX-3.html http://www.pixate.com/education/video-tutorials/intro/
more options

When I load this page the only video I can play correctly is the VP9/WEBM video. All the H.264/MP4 videos will only play the audio with no picture.

more options

barry_scott said

When I load this page the only video I can play correctly is the VP9/WEBM video. All the H.264/MP4 videos will only play the audio with no picture.

I hope they fix this quick, very annoying.

more options

Hi There has been a parallel thread regarding problems with HTML5 video, which maybe of interest. https://support.mozilla.org/en-US/questions/1049529

Although the symptoms are slightly different, I think the underlying cause maybe the same?

barry_scott said

In about:config when I toggle 'media.fragmented-mp4.enabled' to 'False' the videos play as they should [with both audio & visual]

has got YouTube video working without the green stripe (thanks), but again, not embedded video.

Further discussion here Reddit supports the supposition that there is a problem with v36. I too hope it gets fixed soon.

Regards, petef

An gyara daga petef

more options

Have just updated to version 37.0 and this problem is still occurring. Does anyone know if there are any fixes in the pipeline?

more options

barry_scott said

I've started using Firefox v36.0 and am also having the same problem - videos playing audio only but no visual. I've had no issues in other browers like Dolphin/Chrome/Opera. In about:config when I toggle 'media.fragmented-mp4.enabled' to 'False' the videos play as they should [with both audio & visual] but there is a translucent green stripe going across the top third of the video. I've tried other suggestions here but they don't seem to work. Here are some videos I've tried to watch: http://www.telegraph.co.uk/motoring/motoringvideo/11444991/Genevas-star-cars-Mazda-CX-3.html http://www.pixate.com/education/video-tutorials/intro/

The toggle you mentioned worked for me without the green stripe. So far everything looks normal again. *keeping fingers crossed*

more options

barry_scott said

In about:config when I toggle 'media.fragmented-mp4.enabled' to 'False' the videos play as they should [with both audio & visual] but there is a translucent green stripe going across the top third of the video.

This worked for me (without the green stripe) until very recently. Now some video will not run at all with this fix implemented. I just get a message saying "Your browser does not currently recognise any of the video formats available". When I look for more details, it reports that my browser will only support: HTMLVideoElement and WEBM VP8. It will not support: H.264, Media Source Extensions, or M.S.E & H.264, or M.S.E & WEBM VP9.