We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i try to download an image from a website, it doesn't appear in the file specified

  • 4 replies
  • 4 have this problem
  • 7 views
  • Last reply by DavidTF

more options

Mozilla/Windows always asks which file to download the image into, and I get the download dialogue box appearing to show that it has been downloaded. But when I go that file to retrieve the image, it's not there, and I can't find it anywhere in the computer. This didn't happen always, but I'm not sure what has changed besides a couple Firefox updates.

Mozilla/Windows always asks which file to download the image into, and I get the download dialogue box appearing to show that it has been downloaded. But when I go that file to retrieve the image, it's not there, and I can't find it anywhere in the computer. This didn't happen always, but I'm not sure what has changed besides a couple Firefox updates.

Chosen solution

Did disabling that scan work?

Your anti-virus software should still scan the file if you open the file or try to run the file if it is an executable. Only the automatic scan for new files that appear when Firefox is downloading the file isn't done.

Read this answer in context 👍 1

All Replies (4)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

more options

How much danger am I in if I leave this scanning device disabled? I'm generally careful about what I download, but I don't want to provide a huge hole for viruses to enter.

more options

Chosen Solution

Did disabling that scan work?

Your anti-virus software should still scan the file if you open the file or try to run the file if it is an executable. Only the automatic scan for new files that appear when Firefox is downloading the file isn't done.

more options

Yes, it worked. Glad I'm not putting the computer in too much risk. I once did download an image with a virus and alarms went off. That is what I worry about.