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Bookmarks disappeared

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Paul

gbuckthorpe
gbuckthorpe
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Odd thing.

I've recently reformatted my computer and tried syncing my bookmarks but nothing appeared in the bar.

On my phone I can see all the bookmarks and everything with the same account name.

Tried logging out than in and pressed sync now, but still nothing.

Odd thing. I've recently reformatted my computer and tried syncing my bookmarks but nothing appeared in the bar. On my phone I can see all the bookmarks and everything with the same account name. Tried logging out than in and pressed sync now, but still nothing.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

Wait a short while, sign into your Firefox Account on your desktop and in the process, trigger the same "Synchronise now" in the desktop settings for Firefox Sync.