We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

image file corrupted after download (media rescan failure)

  • 3 replies
  • 2 have this problem
  • 9 views
  • Last reply by UDADA

UDADA
UDADA
more options

I am using Galaxy Note 9 and my downloaded image files are broken (cannot upload online or see it with viewer)

I contacted Samsung AS and they said that FF is not running media rescan after deleting temporary files, which is causing this issue. Anyone knows about how to solve this issue by chaning FF settings?

I am using Galaxy Note 9 and my downloaded image files are broken (cannot upload online or see it with viewer) I contacted Samsung AS and they said that FF is not running media rescan after deleting temporary files, which is causing this issue. Anyone knows about how to solve this issue by chaning FF settings?

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Do you have any add-ons installed?

Can you view the files when you open them from a file manager outside of Firefox for Android?

Do you have an example of a website where is issue happens?

UDADA
UDADA Question owner
more options

I don't use any add-ons for FF android.

I cannot view wih external viewers either,

It happens from all the websites.

UDADA
UDADA Question owner
more options

Seburo said

Hi Do you have any add-ons installed? Can you view the files when you open them from a file manager outside of Firefox for Android? Do you have an example of a website where is issue happens?


I don't use any add-ons for FF android.

I cannot view wih external viewers either,

It happens from all the websites.