Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird hangs at start

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cmalka

cmalka
cmalka
more options

Hello,

I have freshly installed Thunderbird (on my D-drive) and the profiles (2) also are located on my D-drive (I have many mails and don't want all that on my C-drive).

Almost every time, like now, I try to start Thunderbird, it just hangs (on whatever account I start it). I have the Windows blue circle and it doesn't get mails or anything.

I tried to start it in safe mode, no change.

I don't have any antivirus, I don't have any anti-malware. This computer is two weeks old and I am running Windows 10 Pro.

The only thing that worked for me was to reinstall Thunderbird. But this is not a viable option in the long run.

What can I do?

Thanks in advance for your input.

Regards,

Cyril

Hello, I have freshly installed Thunderbird (on my D-drive) and the profiles (2) also are located on my D-drive (I have many mails and don't want all that on my C-drive). Almost every time, like now, I try to start Thunderbird, it just hangs (on whatever account I start it). I have the Windows blue circle and it doesn't get mails or anything. I tried to start it in safe mode, no change. I don't have any antivirus, I don't have any anti-malware. This computer is two weeks old and I am running Windows 10 Pro. The only thing that worked for me was to reinstall Thunderbird. But this is not a viable option in the long run. What can I do? Thanks in advance for your input. Regards, Cyril

Chosen solution

Is it possible with the new setup and large profiles, that TB is building the index for either or both of the global search or Windows search? See items 4. and 9. here.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Is it possible with the new setup and large profiles, that TB is building the index for either or both of the global search or Windows search? See items 4. and 9. here.

cmalka
cmalka Question owner
more options

Hello,

Thank you for your answer.

It looks like disabling Windows Search service fixed the problem.

Thank you very much :)

Regards,

Cyril