We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

I "REFRSHED" Firefox. Now many operations are compromised. HOW DO I UN-REFRESH MY BROWSER ??

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

TooMuchBother
TooMuchBother
more options

I have SUCCESSFULLY used Firefox in tandem with Kaspersky for several years.

This morning I "REFRESHED" Firefox at the suggestion of a note across the bottom of the browser window that said something like "Firefox seems slow to load. Would you like to REFRESH Firefox to fix this problem?"

My last enquiry regarding my inability to access Google was answered with a statement "unfortunately this issue will be caused by kaspersky security software on your device tampering with secure connections."

UNFORTUNATELY, I CAN NOT ACCEPT THAT. The fault lies in the REFRESHED version of Firefox.

Since my last enquiry, i have found several other problems such as Amazon is impossible to use and my bank's website resets before loading.

This is unacceptable. Please resolve this internal conflict or UN-REFRESH my browser.

Thank you.

I have SUCCESSFULLY used Firefox in tandem with Kaspersky for several years. This morning I "REFRESHED" Firefox at the suggestion of a note across the bottom of the browser window that said something like "Firefox seems slow to load. Would you like to REFRESH Firefox to fix this problem?" My last enquiry regarding my inability to access Google was answered with a statement "unfortunately this issue will be caused by kaspersky security software on your device tampering with secure connections." UNFORTUNATELY, I CAN NOT ACCEPT THAT. The fault lies in the REFRESHED version of Firefox. Since my last enquiry, i have found several other problems such as Amazon is impossible to use and my bank's website resets before loading. This is unacceptable. Please resolve this internal conflict or UN-REFRESH my browser. Thank you.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, please don't open multiple threads about the same issue, but follow up in your original question at https://support.mozilla.org/questions/1122775 instead. thank you!