Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

message appears "email connection scanner is unable to scan messages because the connection is encryped

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by Toad-Hall

more options

y AVG anti virus displays a message "email connection scanner is unable to scan messages because the connection is encrypted" Does this mean my Thunderbird messages will not be scanned for viruses?

y AVG anti virus displays a message "email connection scanner is unable to scan messages because the connection is encrypted" Does this mean my Thunderbird messages will not be scanned for viruses?

All Replies (2)

more options

Yes Its like a man in the middle, reading your mail. But he hasn't got the key to open encrypted mail. So he cant understand. AVG can't scan what it can't understand. You probably have SSL encryption and AVG has addressed that. Look up your AVG-support pages

There are some issues: http://kb.mozillazine.org/Antivirus_software and here: https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Modified by Gnospen

more options

Located this info for you: STARTTLS encrypted e-mail messages are not scanned by Personal E-mail Scanner http://www.avgsecurity.co.za/faq/technical-faq/avg-2011/computer-protection/e-mail-protection-and-anti-spam/e-mail-scanner