We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

stop software updater

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by Dog3456

more options

How do I stop those mozialla firefox pop up requests to download new software?

is it spyware or adware or a virus or just because I downloaded a new version of firefox? btw, i also recently downloaded youtube ad block software. They look like this...

https://answers.yahoo.com/question/index?qid=20141108114441AAVJsIt

How do I stop those mozialla firefox pop up requests to download new software? is it spyware or adware or a virus or just because I downloaded a new version of firefox? btw, i also recently downloaded youtube ad block software. They look like this... https://answers.yahoo.com/question/index?qid=20141108114441AAVJsIt

All Replies (7)

more options

I think the real Adobe Air update dialog looks completely different than the one in that Yahoo small discussion (small, black background).

I suggest investigating a possible bad add-on, starting here:

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

more options

Also, could you check your download history for the site where you got your update? Unfortunately, bundlers advertise heavily on Google to get you over to their sites where they give you an installer that keeps pestering you with new crap. There is a page for reporting this:

Oops, wrong link. Here's the right one: https://www.mozilla.org/about/legal/fraud-report/

Modified by jscher2000 - Support Volunteer

more options

is this where you want it:

you responded to my message earlier and I am still having problems:

original post:

https://support.mozilla.org/en-US/questions/1034380?esab=a&s=&r=0&as=s

more information:

1. I just updated my browser ( I am thinking this is part of the update-spam-imagine that) 2. I have pop up blocker on my browser, adware remove, anti-virus and never got these before 3. it doesn't matter if i update adobe, because I get the same update reminders for every other piece of software on my computer..i don't want these updates i'm saying 4. I went through my programs and browser extension/plugins and deleted stuff I didn't know what it was and I still get the pop ups on a semi daily basis

picture of problem:

https://www.flickr.com/photos/11763456@N06/15786271858/


-thanks for your time

more options

When I search some of the text in those pop-ups, I find a link to this page: http://malwaretips.com/blogs/vo-package-removal/

Do you have anything like that on your system?

more options

I don't see VO or flash enhancer when I go to uninstall program

more options

Hi dog3456, I was out of town for a while. You might not always find malware under the expected name in Uninstall a Program. Either it is under a different name and can be uncovered by using the installation date sort (as previously suggested) or it didn't registered in that part of the registry and is simply sitting on the system somewhere. In the second case, the cleaning tools are your best bet. If the cleanup article didn't help, we have others listed in our support article. https://support.mozilla.org/questions/1034380#answer-660688

more options

ok,

I found something in my programs called 'auto-Update.me' that I think might be the source of the problem. I uninstalled it. We will see if I keep getting these problems. It looks like it was first installed on 10/26/2014 somehow.

Modified by Dog3456