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Unable to open Mozilla Firefox Error- unknown software exception occurred in the application at location 0x7c812fd3

Helen2015
Helen2015
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Whenever i click on Mozilla Firefox, this message appears and Firefox won't open. I tried to uninstall and then reinstall it but that didn't help. I still can't open Firefox. My Google Chrome and IE work fine.. Can you please tell me what's causing this problem and what i can do to fix this? Please help me out.

Whenever i click on Mozilla Firefox, this message appears and Firefox won't open. I tried to uninstall and then reinstall it but that didn't help. I still can't open Firefox. My Google Chrome and IE work fine.. Can you please tell me what's causing this problem and what i can do to fix this? Please help me out.

Opaite Mbohovái (1)

Muhammad_Faizan
Muhammad_Faizan
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Hello Helen Please try to start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode

check out if the crash happens in safe-mode