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my e-mail won't come in but I'm able to send e-mails out

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  • Mbohovái ipaháva Matt

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My e-mail won't come in to my Mozilla inbox. I can still send out e-mails normally. I called Fairpoint but they can't find any problem. I've only used 2% of capacity. They think that for some reason Mozilla is now not compatible with my windows 7 maybe because of a Microsoft update that does not include Mozilla.

My e-mail won't come in to my Mozilla inbox. I can still send out e-mails normally. I called Fairpoint but they can't find any problem. I've only used 2% of capacity. They think that for some reason Mozilla is now not compatible with my windows 7 maybe because of a Microsoft update that does not include Mozilla.

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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.