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Thunderbird has stopped working

  • 5 respostas
  • 7 have this problem
  • 1 view
  • Last reply by Wayne Mery

ilovegoodbusiness
ilovegoodbusiness
more options

Hello,

Starting on 04/08/2014 the Thunderbird has stopped working in any way in my PC. I am running Windows 8.1 Pro x64. Before that day everything was ok and Thunderbird was working. I asked some friends using Windows 8 and they have the same problem. Thunderbird won't load the email accounts and won't send and receive any email. It won't even let us add a new email account. The message received when trying to add a new account is the following "Sorry - we're unable to communicate with our sign-up server. Please check your connection.". Also if we will try to move forward and add a new email account anyway the answer will be that Thunderbird can't connect to any server. We have uninstalled Thunderbird and install it again several times in the past days with no success. I was looking t delete the Thunderbird folder in Program files but I can't find it. The uninstall and install again procedure including deleting folder was a solution few years ago but it seams that now is not working anymore.

In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again. I was asking around 10 people working with Thunderbird and they have the same problem at the moment and they had the same problem in the past month.

Of course I turned off windows firewall and test if Thunderbird will work but it was not a solution. I am running windows 8.1 Pro x64. Thunderbird is not on the list of the allowed or not allowed software through firewall and I can't find any option to add the Thunderbird to the list in order to try to solve the problem.

I am running BitDefender antivirus and I turned off the BitDefender firewall and the same thing happens. I also turned off the whole antivirus functions after and the same thing. I turned of bot windows firewall and BitDefender firewall or turned off the whole BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

Also I have checked the Windows updates. I usually not allow updates in my PC. I remember that I choose not to install Microsoft updates ever. I checked the status and it is set up not to install Microsoft updates. I also checked the "update history" and is empty an the status is "you have not tried to install any updates on your computer".

I started windows 8.1 Pro x64 in Safe mode with networking and started Thunderbird while windows was in safe mode and it has the same problem.

I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all set correctly and working well in browser or other email client.

Today (04/21/2014) Thunderbird has the same problem.

Any help will be much appreciated.

Regards

Hello, Starting on 04/08/2014 the Thunderbird has stopped working in any way in my PC. I am running Windows 8.1 Pro x64. Before that day everything was ok and Thunderbird was working. I asked some friends using Windows 8 and they have the same problem. Thunderbird won't load the email accounts and won't send and receive any email. It won't even let us add a new email account. The message received when trying to add a new account is the following "Sorry - we're unable to communicate with our sign-up server. Please check your connection.". Also if we will try to move forward and add a new email account anyway the answer will be that Thunderbird can't connect to any server. We have uninstalled Thunderbird and install it again several times in the past days with no success. I was looking t delete the Thunderbird folder in Program files but I can't find it. The uninstall and install again procedure including deleting folder was a solution few years ago but it seams that now is not working anymore. In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again. I was asking around 10 people working with Thunderbird and they have the same problem at the moment and they had the same problem in the past month. Of course I turned off windows firewall and test if Thunderbird will work but it was not a solution. I am running windows 8.1 Pro x64. Thunderbird is not on the list of the allowed or not allowed software through firewall and I can't find any option to add the Thunderbird to the list in order to try to solve the problem. I am running BitDefender antivirus and I turned off the BitDefender firewall and the same thing happens. I also turned off the whole antivirus functions after and the same thing. I turned of bot windows firewall and BitDefender firewall or turned off the whole BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access. Also I have checked the Windows updates. I usually not allow updates in my PC. I remember that I choose not to install Microsoft updates ever. I checked the status and it is set up not to install Microsoft updates. I also checked the "update history" and is empty an the status is "you have not tried to install any updates on your computer". I started windows 8.1 Pro x64 in Safe mode with networking and started Thunderbird while windows was in safe mode and it has the same problem. I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all set correctly and working well in browser or other email client. Today (04/21/2014) Thunderbird has the same problem. Any help will be much appreciated. Regards

Chosen solution

Here you also have the copy of the Troubleshooting Information if necessary. 


 Application Basics

   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Extensions
   bdToolbar, 7.0, false, bdThunderbird@bitdefender.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397398207
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) Iris(TM) Graphics 5100
     Vendor ID: 0x8086
     Device ID: 0x0a2e
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3345
     Driver Date: 10-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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All Replies (5)

ilovegoodbusiness
ilovegoodbusiness Question owner
more options

Chosen Solution

Here you also have the copy of the Troubleshooting Information if necessary. 


 Application Basics

   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Extensions
   bdToolbar, 7.0, false, bdThunderbird@bitdefender.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397398207
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) Iris(TM) Graphics 5100
     Vendor ID: 0x8086
     Device ID: 0x0a2e
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3345
     Driver Date: 10-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am marking this thread closed with a solution in one of the many other threads you have created. Please stick to one. I suggest this one. https://support.mozilla.org/en-US/questions/990748#answer-556205

christ1
christ1
  • Top 25 Contributor
more options

We have uninstalled Thunderbird and install it again several times in the past days with no success

Re-installing TB seldom solves problems, because the problem is in the profile most of the time.

In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again.

That pretty much sounds like a network problem. Verify your Internet connection.

I turned of bot windows firewall and BitDefender firewall

You must not run two firewalls on the same computer.

I remember that I choose not to install Microsoft updates ever.

That's a very bad idea.

I am trying to add Gmail and AOL accounts in Thunderbird.

There already is a Gmail account set-up according to your Troubleshooting Information.

Extensions
 

  bdToolbar, 7.0, false, bdThunderbird@bitdefender.com

Get rid of this extensions.

christ1 modificouno o

ilovegoodbusiness
ilovegoodbusiness Question owner
more options

The windows 8.1 regular firewall is active. Also i have Bit defender antivirus that probably has his own firewall but i just let the BitDefender as a default installation. I mean that's how I worked for many years now. Is nothing different. I stopped each firewall and the problem with Thunderbird is not solved.

Yes, there is a gmail account at this time in Thunderbird as I had the chance to add it in the single day that Thunderbird worked in the past month. It was a day when I just tried Thunderbird and it was active. was working, but just for few hours.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

reporter has gone to https://support.mozilla.org/en-US/questions/990748#answer-556205 so I'm closing this topic.

Anyone still seeing this problem should Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

If problem does not go away then please create a new topic.