Hello,

If this isn't a Firefox issue then we can't help you :( Please elaborate on this issue you are having if this is a Firefox issue.

Thanks!

See Mozilla Support rules and guidelines: Posts in the Firefox support forum must be either questions about the use of Firefox or answers to those questions. Users who post about things other than Firefox support will be directed to an alternative discussion place (ex: mozillaZine) if appropriate.

If you no longer have Mozilla Firefox installed and your Google Chrome browser is crashing, your best bet would be to ask a question on the Chrome forum at http://productforums.google.com/forum/#!forum/chrome

For problems related to Microsoft Internet Explorer or Windows Media Player, you should ask a question on a Windows forum such as support.microsoft.com/get-support/ or windowsbbs.com

I'll close this thread since it is unrelated to Firefox.

Received from jack151 in PM:

Hey, you recently closed my thread due to it being "unrelated" i looked back at the question that i asked and it is Mozilla crashing, Even though its uninstalled I'm still getting crashing errors from Mozilla. 

I reopened the thread, since the question is about Mozilla (Firefox) crashes.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Reinstall Firefox, since you said earlier that you uninstalled it.
2. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter.
3. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

If you are unable to follow the above steps because Firefox crashes as soon as you open it, follow these instructions instead:

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Alice i reinstalled mozilla and typed that correctly and got "No crash reports have been submitted."

P.s if the error the crash starts happening again ill post a screen shot.

Ok so the crash happened again and there doesn't seem to be a relation in when the crash happens, here is a screen shot and error details:

Problem signature:

 Problem Event Name:	BEX
 Application Name:	update.exe_Firefox
 Application Version:	1.9.2.4448
 Application Timestamp:	4f563b00
 Fault Module Name:	js3260.dll_unloaded
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	2a425e19
 Exception Offset:	0477da0c
 Exception Code:	c0000005
 Exception Data:	00000008
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I found a similar issue reported with a google search, which I've copied below:

• http://www.overclock.net/t/1424969/firefox-how-to-uninstall-stopped-working

So I've installed a couple of codecs last night to play some videos, since then, I keep having this annoying pop-up from Firefox which I didn't install in the first place saying it's stopped working.

(It's not in "Programs & Features" to uninstall)

Here's the report

Problem signature:
Problem Event Name: BEX
Application Name: update.exe_Firefox
Application Version: 1.9.2.4448
Application Timestamp: 4f563b00
Fault Module Name: js3260.dll_unloaded
<snip>

I also found another support question from last month here, /questions/968838 which includes images that also show the same error you've posted, that refer to "BEX" and "Application Name: update.exe_Firefox"

The reply from cor-el in that thread was to scan for malware since A likely cause for BEX errors is malware.

P.S. See Troubleshoot Firefox issues caused by malware under the How do I get rid of malware? section for recommended malware scanners and forums specializing in malware removal.

Run your anti-virus program to scan if your computer has supicious virus to make your Browser crashed down