Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Plug-in checker does crash Firefox

  • 7 respostas
  • 24 have this problem
  • 12 views
  • Last reply by user66338

more options

Ever since Firefox 18.0.1 I can not do the automatic check of plug ins. I go to the Add On Manager, click on "Check if your plug ins are up to date" on the left upper corner and then Firefox freezes. Getting a "This program is not responding" message. I can do the check for updates on plugins but I can not go to the pages where the add ons are checked.

Ever since Firefox 18.0.1 I can not do the automatic check of plug ins. I go to the Add On Manager, click on "Check if your plug ins are up to date" on the left upper corner and then Firefox freezes. Getting a "This program is not responding" message. I can do the check for updates on plugins but I can not go to the pages where the add ons are checked.

meegja modificouno o

All Replies (7)

more options

Mozilla is having problems with the plugin check page right now. I suggest you wait until those issues are resolved.

Add-ons are checked online, you simply go to Tools > Add-ons, click the gear icon and select the check for updates menu item.

more options

Wonder why they do not put a warning there? That page is still crashing Firefox (just did try it) but there is no warning or whatever. Why keep it live when they *know* there are problems with it?

more options

Does it still hang?

If so, please try safe mode?

How to start Firefox in Safe Mode

more options

Okay, just tried safe mode but it is indeed still not good: it will go to the page but then Firefox completely freezes. The green spinning circle will come up but then the freezes. Page is loading the blue background ... and then it freezes.

more options

Disable one plug-in at a time, then try again. It could be that the way the pluginchecker calls a plugin is invalid.

Go to Tools > Add-ons > Plugins. Then click one plug-in and click the Disable button.

more options

Okay, found it! Problem is caused by the Java Deployment Toolkit 7.0.130.20 (10.13.2.20). The Java Platform SE 7 U13 10.13.2.20 plug in works just fine. But why does it crashes in safemode then? Or are plugins loaded in safe mode but add ons are not?

more options

Yes, plugins are not disabled in Safe Mode. They can only be disabled manually.

It might be worth filing a bug report against Plugins for this issue. Or you can wait until Oracle releases an update and see if this fixes it!