Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

an exception occured and Firefox suddenly closed. Crash Reporter did not open.

  • 1 resposta
  • 29 have this problem
  • 5 views
  • Last reply by Toad-Hall

Toad-Hall
Toad-Hall
more options

Opened Firefox. Logged into my BT Yahoo webmail. After succesful logging in I suddenly received the following message in a small popup window: The exception unknown software exception (0xc0000417) occured in the application at location 0x6bf0977c. When you click OK the window closes and so did Firefox. The crash Reporter did not open and when I checked the about:crashes to locate a crash report reference none had been created. I opened Firefox again and so far no issue, but I do not know what caused the sudden close nor why the crash reporter did not function. Any ideas thoughts etc :)

Opened Firefox. Logged into my BT Yahoo webmail. After succesful logging in I suddenly received the following message in a small popup window: ''The exception unknown software exception (0xc0000417) occured in the application at location 0x6bf0977c.'' When you click OK the window closes and so did Firefox. The crash Reporter did not open and when I checked the about:crashes to locate a crash report reference none had been created. I opened Firefox again and so far no issue, but I do not know what caused the sudden close nor why the crash reporter did not function. Any ideas thoughts etc :)

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
Question owner
more options

Info copied from the Event Viewer:

Log Name: System Source: Application Popup Date: 22/03/2011 14:32:09 Event ID: 26 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Home-PC Description: Application popup: firefox.exe - Application Error : The exception unknown software exception (0xc0000417) occurred in the application at location 0x6bf0977c.

Click on OK to terminate the program

)