Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open Firefox and try to open a new tab I get an error window which says "Firefox can't find the file at /C:/Program Files/Mozilla Firefox/9Úº%01˜%1Cm:ÙËÅȵ®Ö¯AÐóqÖ¬7F±éS¿W5." Is this a virus?

  • 1 resposta
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

I get multiple windows opening with this message. Sometimes as many as 8 or more. I first tried clearing my cache then I uninstalled Firefox and reinstalled it but the issue persists.

I am using Trend Micro anti virus software with their latest updates and have run a complete scan. The program tells me I do not have a virus but I suspect I do. Can anyone give me any input on this?

Thanks.

I get multiple windows opening with this message. Sometimes as many as 8 or more. I first tried clearing my cache then I uninstalled Firefox and reinstalled it but the issue persists. I am using Trend Micro anti virus software with their latest updates and have run a complete scan. The program tells me I do not have a virus but I suspect I do. Can anyone give me any input on this? Thanks.

All Replies (1)

more options

Do a malware check with some malware scan programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website