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Firefox won't print from websites and tries to save files instead

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When I try to print (print an email, print a receipt from an online purchase, etc.) firefox instead opens the "save as" box and wants to save a .xps file. When I then click either save or cancel, I get an error message stating than an unknown error occurred when trying to print.

I am able to print the same items out of internet explorer, so the problem seems to be tied to firefox and not to, say, my printer.

When I try to print (print an email, print a receipt from an online purchase, etc.) firefox instead opens the "save as" box and wants to save a .xps file. When I then click either save or cancel, I get an error message stating than an unknown error occurred when trying to print. I am able to print the same items out of internet explorer, so the problem seems to be tied to firefox and not to, say, my printer.

All Replies (3)

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Is your printer selected in the Printer - Name box?

http://kb.mozillazine.org/Problems_printing_web_pages

the-edmeister modificouno o

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It wasn't! Don't have any idea how that got changed, but changing it back fixes the problem. Thanks so much for the help!

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You're welcome.