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Unable to connect

paulstannering
paulstannering
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Hello. My email hosting service, UK2.net, has changed it's servers. I've tried entering the new log in information to retrieve my emails according to the new IMAP details. I can't make the connection work. The mail servers don't seem to be recognised. I've included a screenshot of the connection page. Can anyone help? Paul.

Hello. My email hosting service, UK2.net, has changed it's servers. I've tried entering the new log in information to retrieve my emails according to the new IMAP details. I can't make the connection work. The mail servers don't seem to be recognised. I've included a screenshot of the connection page. Can anyone help? Paul.
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All Replies (7)

david
david
  • Top 10 Contributor
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try entering your full email address, not just Paul.

paulstannering
paulstannering Question owner
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OK, thanks.

paulstannering
paulstannering Question owner
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I think part of the problem might be I don't know which authentication method to use?

david
david
  • Top 10 Contributor
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Have you tried it with the full email id? It may resolve itself.

paulstannering
paulstannering Question owner
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Yes tried that. No luck.

david
david
  • Top 10 Contributor
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What are the specific details that UK2.net gave you? I have used self-hosted email in the past and have found that the provided details are sometimes incorrect.

paulstannering
paulstannering Question owner
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All sorted by UK2. Thanks everyone