Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox will load but it's "dead".

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by rodojen

rodojen
rodojen
more options

OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop.

I did and automatic restart-- same result. I did a total shut down and restart-- same.

I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox. 

I'm using Brave to write this, and there's no problem with internet access, obviously.

So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact?

OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop. I did and automatic restart-- same result. I did a total shut down and restart-- same. I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox. I'm using Brave to write this, and there's no problem with internet access, obviously. So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact?

Chosen solution

Never mind :-D I figured it out.

Ler a resposta no contexto 👍 0

All Replies (1)

rodojen
rodojen Question owner
more options

Chosen Solution

Never mind :-D I figured it out.