We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How Can I Verify My Information Is Synching

  • 3 respostas
  • 1 has this problem
  • 14 views
  • Last reply by sparker781

more options

I did a reinstall of Windows 10 onto my Laptop.....Prior to this when I had Windows 10 installed (Long Story) I signed into Firefox Synch all of my Bookmarks and Addons synch'd with no issues. New install of Windows 10 Pro and again I signed in and nothing.

Here is the synch menu that I've attached

I did a reinstall of Windows 10 onto my Laptop.....Prior to this when I had Windows 10 installed (Long Story) I signed into Firefox Synch all of my Bookmarks and Addons synch'd with no issues. New install of Windows 10 Pro and again I signed in and nothing. Here is the synch menu that I've attached
Capturas de pantalla anexas

All Replies (3)

more options

Were you synced with another system/profile? Is the information on those other devices?


We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

more options

You can temporarily toggle this pref to true on the about:config page to get a Sync log in case of success to check how Sync performs.

  • services.sync.log.appender.file.logOnSuccess = true

Do not forget to reset services.sync.log.appender.file.logOnSuccess after you are done testing.

more options

There's nothing there. Can I synch it with my firefox on my iPhone?