You did an update - now I can't get to my email & my requests for usename/password to be sent to me don't work - let me talk to someone to make my email work
Last night you did an update on Thunderbird - my primary email. My email has disappeared and this new screen comes up no matter what I do that asks for a user name and password - something I've never done before for the YEARS I've had Thunderbird. I have asked and asked for my user name and password that you apparently think I have to be sent to me, using every email address I have, and I have never received anything. How can I get my email to work with this new update you have. Everything worked JUST FINE before. I've tried and tried to find a phone number to call to be able to talk to someone to get help - but can't find a number anywhere. I'm not technologically smart and often don't understand directions sent in writing - need someone to help talk me through whatever has been done to my account to make it work again.
All Replies (5)
If you mail provider is not sending you emails to reset your password there is nothing we can do to help you.
If however you have just updated you Thunderbird and you get messages about passwords being invalid that is usually the anti virus or it's firewall component refusing to play with an unknown version of Thunderbird.
What anti virus are you using? What mail provider are the mail accounts with?
We have Norton Anti-virus and our email provider is Earthlink' However I have no idea what to do to work around whatever they may be doing to block my getting Thunderbird back working if either of those are the problem. If I can't get someone to talk to me and tell me what to do -step by step - I'll probably have to go to a different email and lose all the addresses and other information that I have accumulated on Thunderbird for more than 10 years.
If you mail provider is not sending you emails to reset your password there is nothing we can do to help you. If however you have just updated you Thunderbird and you get messages about passwords being invalid that is usually the anti virus or it's firewall component refusing to play with an unknown version of Thunderbird. What anti virus are you using? What mail provider are the mail accounts with?
Nortons is the leading cause of failure post update and I do not think it is market share. If you wait about a week they will catch up.
Start by disabling email scanning in Norton's. It does not work anyway as it can not scan mail over SSL/TLS connections
Then check the firewall component is allowing Thunderbird version 60.2.1 access to the Internet.
These instruction might assist.
Disabling Norton
Open Norton Internet Security. Click on Norton Internet Security tab. Select Settings. Click Auto- Protect > Turn Off. Click Personal Firewall > Turn Off (to enable click on Turn On)
Try that and see if it makes things work. If you have trouble configuring your anti virus I suggest you contact them.
OK - I will try what you said, if I can figure out just how to follow your directions. I like the suggestion of waiting a week to see if they catch up - as I will be gone out of town all next week. Thank you.
Audrey,
Did Norton turn out to be the cause of your problems?