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I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID

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  • Last reply by Shadow110

Stephanie_EF
Stephanie_EF
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I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is used every day.

I also tried with another email Id and got the same message. Both are '.org' email IDs, in the format of: username@institution.org

What is strange is, that I could use the same email ID when I had to register on this platform to be able to ask this question here. I could sign up, and got the verification email.

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is used every day. I also tried with another email Id and got the same message. Both are '.org' email IDs, in the format of: username@institution.org What is strange is, that I could use the same email ID when I had to register on this platform to be able to ask this question here. I could sign up, and got the verification email.

All Replies (2)

Stephanie_EF
Stephanie_EF Question owner
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I got a verification email suddenly, but when I click for verification I get this error message:

Verification link expired

The link you clicked to verify your email is expired. Click here to receive a new verification link

However, even if I click to receive a new verification link, I get an email, but end up with the same message again each time

Shadow110
Shadow110
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Hi, please give it time till tomorrow to see if anything changes. Note if bug more than 3 X's your locked out for 24hrs.

Please ignore all in this support article : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq except Create a Bugzilla Account then follow through with the last to contact a Supervisor. Note this can take few hours or a few days. Please be patient.

Please also include the URL to your question here, be as detailed as possible in your Bugzilla report. Thanks..