print selection renders the entire email
I select a portion of an email and click PRINT. The Print dialog print range shows Selection but it is grayed out...I can't click the button. It wants to print the entire email. Print Preview shows that it is only going to print one page (see image) but it actually prints the entire message. Also, it doesn't print the message heading info, like from, to, subject,etc.
EDIT: I thought the image was tiny but it's ok after I post it.
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Chosen solution
The second part is normal behavior.
When you select text to print instead of printing the whole e-mail, it is not supposed to print the headers. The presumption is that since you selected only a portion of the text to print, you only want that text and nothing else printed.
But your main issue, of the entire e-mail printing when you have selected text, is not normal behavior. Especially since the print preview shows correctly what is supposed to be printed, but the actual print job is different.
I have never seen a print job actually produce something different than the print preview, with any Windows program.
I just tested for myself this. I selected text and chose print preview, then printed. Then just select text and say print. Both did as I expected.
For a test, how about you try doing this with another printer? It doesn't have to be a physical printer, which would be a waste of paper. Use a "virtual" printer like PDF Creator which will produce a file instead of wasted paper.
The purpose of this is to see if this will happen with any printer, or just that one. When Windows is involved, never assume anything.
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Chosen Solution
The second part is normal behavior.
When you select text to print instead of printing the whole e-mail, it is not supposed to print the headers. The presumption is that since you selected only a portion of the text to print, you only want that text and nothing else printed.
But your main issue, of the entire e-mail printing when you have selected text, is not normal behavior. Especially since the print preview shows correctly what is supposed to be printed, but the actual print job is different.
I have never seen a print job actually produce something different than the print preview, with any Windows program.
I just tested for myself this. I selected text and chose print preview, then printed. Then just select text and say print. Both did as I expected.
For a test, how about you try doing this with another printer? It doesn't have to be a physical printer, which would be a waste of paper. Use a "virtual" printer like PDF Creator which will produce a file instead of wasted paper.
The purpose of this is to see if this will happen with any printer, or just that one. When Windows is involved, never assume anything.
I printed to deskpdf virtual printer and both cases worked fine. Then I tried to reproduce the problem with the printer that previously failed and I couldn't reproduce the problem. Not sure what I did differently. Thanks for point me in the right direction.
I don't know that thanks are in order, since the problem disappeared with no explanation. Such is often the case with Windows.
In any case, I suggest some Windows computer maintenance, to try to make sure things will work better overall. Check Disk & Disk Cleanup at the very minimum.