Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't connect to FF-Sync "unexpected error"

  • 1 resposta
  • 5 have this problem
  • 3 views
  • Last reply by guigs

Comyn
Comyn
more options

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work.

No more idea how I can solve this...

Everything else is working with no internet-connection-problems and a proxy is not in use.

Does FF-Sync use a special port for sync or something that my router maybe does block?

Thanks and Greetz, Claudio

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work. No more idea how I can solve this... Everything else is working with no internet-connection-problems and a proxy is not in use. Does FF-Sync use a special port for sync or something that my router maybe does block? Thanks and Greetz, Claudio

Comyn modificouno o

All Replies (1)

guigs
guigs
more options

Hi Claudio, You are not alone, we are investigating this at the moment. However to confirm any more details on the error

If you go to "about:sync-log" in the browser's URL bar, it should show a list of error logs that will give diagnostic information about what's going on. If there's anything there, please open a bug and attached the log files:


https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Sync