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Since May, emails will not archive or move from Inbox to any other folder.. (win7, pop)

AmourProperties
AmourProperties
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Ever since May 2015, I havent been able to archive my emails, from my inbox or any other folder. All my previous archives up until May are fine. If I try archive the email, a folder called '2015-05' is created, nothing else happens and the email I tried to archive stays in my inbox or the folder that it was in

I compact my folders all the time. Ive tried deleting ALL the msf files Ive tried to disable all add-ons Ive tried to archive in offline mode I backed up and restored the profile but still no luck (used Mozbackup)

Just to add I am running version 38.3.0 which is the most up to date version, although I have not been able to archive following a number of updates. Loading version 24.xx made no difference either Any help would be greatly appreciated, since this is slowly down my system substantially

Ever since May 2015, I havent been able to archive my emails, from my inbox or any other folder. All my previous archives up until May are fine. If I try archive the email, a folder called '2015-05' is created, nothing else happens and the email I tried to archive stays in my inbox or the folder that it was in I compact my folders all the time. Ive tried deleting ALL the msf files Ive tried to disable all add-ons Ive tried to archive in offline mode I backed up and restored the profile but still no luck (used Mozbackup) Just to add I am running version 38.3.0 which is the most up to date version, although I have not been able to archive following a number of updates. Loading version 24.xx made no difference either Any help would be greatly appreciated, since this is slowly down my system substantially

Wayne Mery modificouno o

All Replies (8)

Wayne Mery
Wayne Mery
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Please tell us, does it happen also in safe mode? https://support.mozilla.org/en-US/kb/safe-mode

AmourProperties
AmourProperties Question owner
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I had already tried that and luck no. Also tried in offline mode no luck Anti-virus disabled no luck.

The only thing that happens when I try archive, an email a folder called '2015-05' is created, nothing else happens and the email I tried to archive stays in my inbox or the folder that it was originally in before I tried to archive. Right clicking the email and trying to move it from that menu does nothing. If I try to move it manually, nothing happens either.

Matt
Matt
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
AmourProperties
AmourProperties Question owner
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Application Basics 

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) mail.amourproperties.co.za:110, plain, passwordCleartext
     OUTGOING: smtp.amourproperties.co.za:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   Adblock Plus, 2.6.11, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 10
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Myriad Pro
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 12
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 49d7d029-887d-4f43-b997-8755e162b6c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1444126023
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics 3000
     Vendor ID: 0x8086
     Device ID: 0x0112
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.4229
     Driver Date: 5-26-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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I suggest a next step as remove each of the 3 add-ons one by one. If that doesn't help, then delete from your Thunderbird profile extensions.ini, extensions.json, extensions.sqlite and the extensions folder.

AmourProperties
AmourProperties Question owner
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Removed all the add-ons - no change Deleted each file and the folder - no change

Just to clarify, the problem comes in when it comes to archiving emails. I can move mail out of the inbox folder to another folder on the profile no problem, it is only a problem when I try to archive. This has only been happening since May, prior months have archived no issue. And if I try to archive another email from June or July for example, the exact same thing happens. A folder under Archives > 2015>2015-06 is created as it should when clicking archive, but more then that, nothing happens, the email is still in the inbox and the 2015-06 folder stays empty

AmourProperties
AmourProperties Question owner
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As an update, like I mentioned earlier, I had done everything regarding removing the extensions exactly as suggested, with no change. Ive had to reinstall the lightning add-on in the mean time for caldav calendars, as soon as I added the lightning extension and restarted thunderbird, all my calendars, had already been added automatically

AmourProperties
AmourProperties Question owner
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As a side note I can create new folders and move the emails that are in the inbox from May to the new folder. My only real issue seems to be that it just refuses to archive