Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've tried opening the "Add Security Exception" tab and getting a certificate, but it says it can't get the certificate.

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by AdamQK

more options

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it?

It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it? It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Chosen solution

hi AdamQK, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

hi AdamQK, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

more options

AdamQK said

Firefox is denying me access to Facebook, as well as my Amazon account, as it says it can't trust the certificate. I've tried doing what the forum says, going to "Add Security Exception", and pasting the FB address in, but it just says it can't get the certificate. This has only happened recently, since I upgraded to Windows 10. Could that have anything to do with it? It's supremely frustrating and, having used Firefox for many years, I'm ready to go to Chrome or even....Microsoft's new browser.

Thanks - that's worked. What a relief!