Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have a sync key, have installed Firefox 28, but it won't recognize my account?

LolliFlave
LolliFlave
more options

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back. Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.)

Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages.

Is there anything I can do, or should I just give up?

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back. Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.) Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages. Is there anything I can do, or should I just give up?

LolliFlave modificouno o

Chosen solution

Yes, the Username (the email address used after Weave was being phased out), Password, and the Recovery Key aka Sync Key were all needed in the older version of Sync.

Also, when you created the new Firefox Account for the new version of Sync, if you used the same email address your previous Sync account was wiped of data during the conversion to the new Firefox Account.

Ler a resposta no contexto 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, for the old sync system in firefox 28 and below you also had to sign up with a mail address and password originally - to connect firefox to the old account you would need to have all those three pieces (mail, password & recovery key) available to you unfortunately...

LolliFlave
LolliFlave Question owner
more options

...just to be sure - there is literally no other way to reach it? :c

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Yes, the Username (the email address used after Weave was being phased out), Password, and the Recovery Key aka Sync Key were all needed in the older version of Sync.

Also, when you created the new Firefox Account for the new version of Sync, if you used the same email address your previous Sync account was wiped of data during the conversion to the new Firefox Account.