Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

gmail mp3 attachments won't play in Firefox 31

  • 5 respostas
  • 36 have this problem
  • 24 views
  • Last reply by 510man

FXuser14
FXuser14
more options

I saw this thread:

https://support.mozilla.org/en-US/questions/978186

but it doesn't help. mp3 attachments to gmail messages will not play in Firefox 31 for Win7 x64. I have tried clearing cache, cookies, making new profile, installing ancient WMP plugin. Nothing works. I get the "dark player" in gmail (Gmail preview) but I hear no sound, the progress bar does not move, and I get no gmail error.

Other mp3 files play fine in Firefox, just not in gmail or Google Drive. The mp3 attachments play fine in gmail using IE11 and Chrome.

Has Google disabled mp3 play in Firefox, or is something messed up with my Firefox installation?

Thank you....  :-)

I saw this thread: https://support.mozilla.org/en-US/questions/978186 but it doesn't help. mp3 attachments to gmail messages will not play in Firefox 31 for Win7 x64. I have tried clearing cache, cookies, making new profile, installing ancient WMP plugin. Nothing works. I get the "dark player" in gmail (Gmail preview) but I hear no sound, the progress bar does not move, and I get no gmail error. Other mp3 files play fine in Firefox, just not in gmail or Google Drive. The mp3 attachments play fine in gmail using IE11 and Chrome. Has Google disabled mp3 play in Firefox, or is something messed up with my Firefox installation? Thank you.... :-)

FXuser14 modificouno o

All Replies (5)

Sourjobraato Banerjee
Sourjobraato Banerjee
more options

Please install WMP 12 (Latest one), Abobe Flash Player (Latest one). Reinstall plugin after successfully uninstalling. Edit plugin setting. Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

FXuser14
FXuser14 Question owner
more options

Thank you for your reply. WMP 12 is current (12.0.7601.18150), all plugins and extensions are current (Java/JDK/Flash/Shockwave/Acrobat/Google Earth/Quicktime/Silverlight/).

See image.

I tried uninstalling and reinstalling Flash plugin - no change.

What do you mean by "edit plugin setting"?

My main question is:

Can other people get mp3 gmail attachments to play in Firefox 31 without downloading them? If so, how?

Thanks...

FXuser14 modificouno o

FXuser14
FXuser14 Question owner
more options

I also tried restarting Firefox with all add-ons disabled, and having Firefox create new, clean prefs.js, and neither solved the problem.

Images show my installed plugins and extensions.

The mp3 will play in Firefox if I choose to open the file in "Music Player for Google Drive."

FXuser14 modificouno o

FXuser14
FXuser14 Question owner
more options

The problem occurs on three different user accounts on 2 different Win7 x64 systems. Looks like a Google problem.

510man
510man
more options

This is absolutely a Firefox problem. I tried the suggested toggle and nothing resolved. I downgraded to Firefox V30 and the mp3 player in Gmail works perfectly.

Mozilla, please get busy and fix your browser. The upgrades are forced on me and then it doesn't work on key websites. I'm fighting to stay off IE and Chrome but you don't make it very easy to remain a loyal customer.

510man modificouno o