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Firefox 30.0 Can't download Quicktime from their main link

McChuckles
McChuckles
more options

I've tried on a few different Windows 7 machines running Firefox 30.0.

If you go to Apple's page to download Quicktime, the download starts but nothing downloads. I ended up having to use Chrome to download Quicktime. I disabled pop up blocker and addons, didn't help.

http://www.apple.com/quicktime/download/

I did find that clicking Apple's "view all download versions" link took me to a different page and the download worked fine there. But it doesn't work on Apple's main download button at the link I've posted above.

I've tried on a few different Windows 7 machines running Firefox 30.0. If you go to Apple's page to download Quicktime, the download starts but nothing downloads. I ended up having to use Chrome to download Quicktime. I disabled pop up blocker and addons, didn't help. http://www.apple.com/quicktime/download/ I did find that clicking Apple's "view all download versions" link took me to a different page and the download worked fine there. But it doesn't work on Apple's main download button at the link I've posted above.

Chosen solution

That's a known problem. To work around it,

  1. Under Options - General, set "Save files to: (download folder)".
  2. When the download prompt pops up, click the Save File button as quickly as possible, before the web page changes to "Thank you for downloading QuickTime".

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website
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All Replies (1)

Gingerbread Man
Gingerbread Man
more options

Chosen Solution

That's a known problem. To work around it,

  1. Under Options - General, set "Save files to: (download folder)".
  2. When the download prompt pops up, click the Save File button as quickly as possible, before the web page changes to "Thank you for downloading QuickTime".

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website