Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Gmail 2-Step Identification Issues

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó lachlan.k.mc

Eric166
Eric166
more options

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your device. Move your phone closer to the device where you’re signing in, and then try again. I "Try another way" and I try to get a "one-time security code" and it forwards me to a website where the cycle begins again. If I try "Auto-recovery" it sends me to google. I can access Gmail on the same machine via Chrome, but would rather not. I can also get it on Firefox on my phone.

I did recently turn on two-step and it asked if I wanted a key, and I thought it might mean Google Authentication, I think it meant a USB key.

Any thoughts? I rather not give up Firefox.

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your device. Move your phone closer to the device where you’re signing in, and then try again. I "Try another way" and I try to get a "one-time security code" and it forwards me to a website where the cycle begins again. If I try "Auto-recovery" it sends me to google. I can access Gmail on the same machine via Chrome, but would rather not. I can also get it on Firefox on my phone. I did recently turn on two-step and it asked if I wanted a key, and I thought it might mean Google Authentication, I think it meant a USB key. Any thoughts? I rather not give up Firefox.

Réiteach roghnaithe

Probably best is to disable 2FA and re-enable it again if you want to use this feature. This time make sure to select an authenticator method you can use.

Read this answer in context 👍 0

All Replies (3)

Eric166
Eric166 Úinéir na ceiste
more options

Thanks, Dropa. I thought I was using GA, until it wanted a USB key. This is my fault. I can use my Gmail on Chrome, so....

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Réiteach Roghnaithe

Probably best is to disable 2FA and re-enable it again if you want to use this feature. This time make sure to select an authenticator method you can use.

lachlan.k.mc
lachlan.k.mc
more options

<deleted>

Athraithe ag lachlan.k.mc ar