Version 94.0.1 crashes on opening a web page.
Since installing the recent 94.0.1 upgrade (Windows 10), Firefox crashes when I open a web page--any web page that I've tried. When I click "Restart Firefox" on the Crash Reporter popup, it crashes immediately--an endless loop of crash reports. I'm sending this from Chrome because, although Firefox let me get to Mozilla Help, as soon as I went to compose a post, it crashed.
I was already upset about the intentional change to no longer open PDFs in Acrobat. The first change--opening them in a Firefox tab--seems to have met a lot of resistance, so that the first Version 94.0 changed to downloading but not opening them (AND not letting you know that it was downloading them!). I would note that any company that lets me download statements DOES open them in Acrobat--it would be pleasant if Firefox could revert to that standard.
Since I can't use Firefox at all now, I'm taking the opportunity to test out the latest versions of the other top browsers. If one of them suits me, I'll certainly make the change, despite many years of using and advocating Firefox.
All Replies (1)
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
While still in Troubleshoot(Safe) Mode;
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.