Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Emails are not displayed in either the Inbox or Drafts

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó DD

more options

They exist but can only be opened by right-clicking + opening in a tab or page.... The page in Inbox or Drafts is blank white i the email section but blue bars appear when moving the cursor over it.... these are the 'emails'

They exist but can only be opened by right-clicking + opening in a tab or page.... The page in Inbox or Drafts is blank white i the email section but blue bars appear when moving the cursor over it.... these are the 'emails'

Réiteach roghnaithe

All Replies (4)

more options

Réiteach Roghnaithe

Please post a screenshot illustrating the problem. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

more options

"The page in Inbox or Drafts is blank white in the email section but blue bars appear when moving the cursor over it...."

more options

It looks like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

I didn't have a chance to try that yet... but the Inbox has suddenly become visible + functional again... only the Drafts page is still opaque...