Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to process the backup file. Can't restore bookmarks after upgrade to Firefox Quantum

  • 4 fhreagra
  • 2 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó zoska

zoska
zoska
more options

I was recently updated to Firefox Quantum on my Ubuntu 16.04. All my bookmarks are gone, auto fill in address bar doesn't show anything. I've tried everything I found : restarting computer, reinstalling firefox (with removing .mozilla/firefox directory and copying my profile folder back into new one), removing places.sqlite, disabling all add-ons, trying to restore bookmarks from backup (this always ends up with error message "Unable to process the backup file"). Everytime I restart Firefox an error message appears about one of the firefox files being used by another process. I'm stuck. This is a case for my old profile, any new empty profiles work properly. EDIT: I am using Sync, but connecting to sync and restoring the backup results with the same error.

I was recently updated to Firefox Quantum on my Ubuntu 16.04. All my bookmarks are gone, auto fill in address bar doesn't show anything. I've tried everything I found : restarting computer, reinstalling firefox (with removing .mozilla/firefox directory and copying my profile folder back into new one), removing places.sqlite, disabling all add-ons, trying to restore bookmarks from backup (this always ends up with error message "Unable to process the backup file"). Everytime I restart Firefox an error message appears about one of the firefox files being used by another process. I'm stuck. This is a case for my old profile, any new empty profiles work properly. EDIT: I am using Sync, but connecting to sync and restoring the backup results with the same error.

Athraithe ag zoska ar

All Replies (4)

Mkll
Mkll
more options

Hi,

If you can't find all of your bookmarks and bookmark folders after updating to the new Firefox Quantum (version 57), try this solution:

  1. Click on the Library 57 library icon icon on your Firefox toolbar.
  2. Click on Bookmarks, then click on Bookmarking Tools.
  3. Click on Add Bookmarks Menu to the Toolbar.
    • A Bookmarks Menu Bookmark Menu icon (star on tray) icon will be added to your toolbar.
  4. Click on the new Bookmarks Menu icon. You should get the same Bookmarks Menu as in earlier Firefox versions.

Let us know if this solves the problem.

zoska
zoska Úinéir na ceiste
more options

How in a world did I suggest, that I have a problem with icon not showing? I have empty bookmarks, no matter which way I get to them...

Mkll
Mkll
more options

Can you import from HTML?

zoska
zoska Úinéir na ceiste
more options

I don't have any backup in html.