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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

45.5.1 cannot writebnew messsages, cannot open contacts...

  • 7 bhfreagra
  • 1 leis an bhfadhb seo
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  • Freagra is déanaí ó roberto21350

roberto21350
roberto21350
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All of a sudden, clicking on Write new message, reply, forward etc is ignored by thunderbird (i.e. nothing happens). Found a solution in internet (starting bin safe mode and eliminating lightning ext): in safe mode, "write" etc are working. Getting back to regular (no safe mode) I get the same behavior. In addition, also clicking on "address book" nothing happens. I don't know what works and what doesn't,at the moment. If I close the application, it does not start again: i.e., clicking on it nothing happens. Accessing Task Manager, there is a process running (thunderbird 32 bit): if I delete that process, then I am able to start thunderbird again, but always without the possibility of writing, forwarding etc. Note that until a few hours ago everything was working fine. Any idea about what could have happened?

All of a sudden, clicking on Write new message, reply, forward etc is ignored by thunderbird (i.e. nothing happens). Found a solution in internet (starting bin safe mode and eliminating lightning ext): in safe mode, "write" etc are working. Getting back to regular (no safe mode) I get the same behavior. In addition, also clicking on "address book" nothing happens. I don't know what works and what doesn't,at the moment. If I close the application, it does not start again: i.e., clicking on it nothing happens. Accessing Task Manager, there is a process running (thunderbird 32 bit): if I delete that process, then I am able to start thunderbird again, but always without the possibility of writing, forwarding etc. Note that until a few hours ago everything was working fine. Any idea about what could have happened?

All Replies (7)

christ1
christ1
  • Top 25 Contributor
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Are you actually using Lightning, or can you live without it?

roberto21350
roberto21350 Úinéir na ceiste
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I can live without lightning , in fact I removed it completely. The problem is still here. I downloaded and reinstalled 45.5.1, but nothing changed. I am beginning to worry a lot.

christ1
christ1
  • Top 25 Contributor
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Thunderbird safe mode disables add-ons. What other add-ons (extensions) are installed?

Athraithe ag christ1 ar

roberto21350
roberto21350 Úinéir na ceiste
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Following add-ons are present:

Remind it reminder fox reply monitor ThunderPEC

I will try to disable all of them and reenable one at a time, verifying the behavior. I will come back to you Thank you for your interest

roberto21350
roberto21350 Úinéir na ceiste
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OK, here I am. I started TB with all extensions enabled, and verified that indeed write new message, forward etc did NOT work. I disabled all extensions. All functions were back to normal. So, one or more of the extensions HAD to be responsible. Unfortunately, I enabled the extensions one at a time, verifying each time the functions: every time they worked normally, and even with all extensions enabled, they were still working. I can't say I am satisfied with this result, but now everything seems to work fine again. Thanks for your attention.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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there are occasions where simply starting in safe mode appears to reset something and clear errors. unfortunately we can not work out what it is resetting

roberto21350
roberto21350 Úinéir na ceiste
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Maybe true but, as I said in previous posts, starting in safe mode had no effect. Here, I started in normal mode, and activated the add-ons one at a time,,, Anyhow, now it is working again: in case of other strangeness, I will be back. Thanks for your attention