In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

As a test, disable Avast.

You can check in the the Windows Control Panel if you can find "NVIDIA Network Access Manager" or "NVIDIA ForceWare Network Access Manager" and uninstall this software.

I tried disabling Avast, with same crash problem. Also no "NVIDIA network access manager" found to uninstall.

Thank you

Submitted Crash Reports Report ID Date Submitted a1d89f44-dcbf-4fef-a5bf-effb7472ea5a 12/30/2015 10:44 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Signature PLDHashTable

lpxpcom.dll = LastPass

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable both Rapport and LastPass. Is the problem still there?

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disabled hardware acceleration.No help Disabled Raptor and LastPass.No help System File Check to fix corrupted system files..Results..Windows Resource Protection did not find any integrity violation Graphic driver update through Dell...All up to date

Below is FireFox crash report..Thanks

Submitted Crash Reports Report ID Date Submitted bp-52019606-1641-41dc-92cf-0fcaf2151231 12/31/2015 11:40 AM bp-8da4a97c-4424-45b3-8131-d65262151231 12/31/2015 11:40 AM 53cd289c-7a0d-49e3-ab46-eb47bb5ff057 12/31/2015 11:37 AM bp-4d95b183-a046-4f9d-8734-a0f2d2151231 12/31/2015 10:20 AM bp-01a8b81e-1571-4a4f-8758-1bd542151231 12/30/2015 10:47 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM bp-5f9eb827-27a5-4134-83c0-009682151230 12/30/2015 10:52 AM bp-03320cea-a675-44db-bbeb-3659c2151230 12/30/2015 10:17 AM ac484fca-459a-4690-8447-1895e012bf1d 12/30/2015 09:58 AM bp-c0e0bdf1-efa8-4b85-a084-add072151229 12/28/2015 10:02 PM bp-64d8fd2c-e145-46d3-9d75-31bb72151229 12/28/2015 09:58 PM c731121c-8019-4db4-961c-097c5910b05f 12/27/2015 05:50 PM

I also double clicked first few crash reports not preceded with BP..hopefully the report was sent to firefox. Do you need all of them to be generated if not preceded with BP?

Thanks

bp-71e2ebd2-8736-42a9-812a-d84052151231

Signature EMPTY: no crashing thread identified

Date Processed 2015-12-31T16:49:45.289956+00:00

Product Firefox Version 16.0.2 Build ID 20121024073032 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser.

FlashPlayerPlugin_11_5_502_110

Firefox is out of date flash is out of date What's up doc? ?

bp-52019606-1641-41dc-92cf-0fcaf2151231

Date Processed 2015-12-31T16:40:55.485775+00:00

Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586

Signature PLDHashTable

lpxpcom.dll = LastPass

Disable / Update LastPass

Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586

bp-8da4a97c-4424-45b3-8131-d65262151231 bp-4d95b183-a046-4f9d-8734-a0f2d2151231

Signature PLDHashTable

lpxpcom.dll = LastPass +++++++++++++++++++++++++++++++++++++++ bp-01a8b81e-1571-4a4f-8758-1bd542151231

Signature PLDHashTable

lpxpcom.dll = LastPass

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

Disable / update Rapport.

Firefox version on my computer is 43.02

I previously updated lastPass ..and Rapport ..no change.

Crashing continues.

I still do not know why Firefox shows operating system is Windows NT5, since this laptop is Windows 7 from the factory.

I've called the big guys to help you. Good luck.

Right now, I want you to do this:

In the address bar, type about:crashes<enter>.

At the top right is a button to clear all crash reports. Please use it.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Fred,

Thanks for your help...This is what I have discovered. With FF open alone it will close properly. I opened a video to watch with Real Player. Closed FF and it crashed. Closed Real Player and FF worked fine. Opened Thunderbird with only FF open , read some emails and FF crashed when trying to close. Closed Thunderbird and FF worked well. Any ideas or suggestions?

Thanks

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

After opening FF in Safe Mode, thought all was well with several attempts to close successfully then it would crash with or without anything else open. So there is a lack of consistency. I converted the non BP crash reports. I had also removed prior to todays reports as you instructed. Any idea from the reports or do I need to go through the 7 processes.

Thanks, Judge

Please wait for others to help.

It's strange that one of the more recent crashes is detected as a 16.0x version of Firefox. https://crash-stats.mozilla.com/repor.../71e2ebd2-8736-42a9-812a-d84052151231

Are there any crash reports that have been copied into the profile from another profile folder?

I might try updating to 43.0.3 and then starting Firefox in a new profile from the Profile Manager:Profile Manager - Create, remove or switch Firefox profiles

^: that is probably because this report hadn't been submitted when the crash occurred (1354244189000: Nov 30, 2012). The report gets the gets the stamp of the current date when you submit an old report.

I will edit the post and remove it to avoid confusion.