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Application Basics Name Thunderbird Version 68.10.0 Build ID 20200629235513 Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.10.0 OS Windows_NT 10.0 Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext account3 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Extensions Name Version Enabled ID Amazon.co.uk 1.1 true amazon@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Lightning 68.10.0 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Twitter 1.0 true twitter@search.mozilla.org Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus Windows Defender Antivirus Antispyware Firewall Windows Firewall Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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igd10iumd32 igd12umd32 Subsys ID 085b1028 RAM Unknown Diagnostics AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend cairo ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING disabled by user: Disabled by pref D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS unavailable by default: Multi-process mode is not enabled WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED blacklisted by env: No qualified hardware Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 DELL U2711 (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&14b0116&0&0201 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Digital Audio (HDMI) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&14b0116&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Speakers/Headphones (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency
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Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Internal AUX Jack (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1028085B&REV_1000\4&14b0116&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
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Alle antwurden (1)
Please try and follow instructions as given. You were getting helped here https://support.mozilla.org/en-US/questions/1295528 so you did not have to start a new question/thread.