Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I keep getting kicked out of my games saying I have to download the latest version of Firefox. It says it's coming from Japan. Why do I keep getting kicked out?

  • 3 antwurd
  • 2 hawwe dit probleem
  • 2 werjeftes
  • Lêste antwurd fan James

more options

When I play games on Firefox it keeps kicking me out saying that I have to update my Firefox. I clicked on save file and it came up as a trojan. I noticed the location coming from Japan. When I put in the website in the browser it said I had the latest version and was up to date.

When I play games on Firefox it keeps kicking me out saying that I have to update my Firefox. I clicked on save file and it came up as a trojan. I noticed the location coming from Japan. When I put in the website in the browser it said I had the latest version and was up to date.

Keazen oplossing

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the last ten years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to somebody just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for over a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Dit antwurd yn kontekst lêze 👍 2

Alle antwurden (3)

more options

Keazen oplossing

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the last ten years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to somebody just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for over a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Bewurke troch James op

more options

When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer.

more options

deekellye said

When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer.

Good thing as this is a scam designed to try and trick inexperienced Firefox and or Windows users into downloading and running this without scanning the file first. Before July the fake files was a firefox-patch.exe

If not for the orange background and Firefox icon on page it would look more generic and less believable.