We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Every time I start Thunderbird it freezes with Avast

  • 7 antwurd
  • 3 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan pcfa1999

more options

After about a minute it freezes. Now I have found out, that it seems as if it happens when it tries to update from 38.3 to 38.4.

Whether that is the cause or just a, irrelavant fact I don't know.

I run Windows 7 Profesional

After about a minute it freezes. Now I have found out, that it seems as if it happens when it tries to update from 38.3 to 38.4. Whether that is the cause or just a, irrelavant fact I don't know. I run Windows 7 Profesional

Bewurke troch Wayne Mery op

Keazen oplossing

Something very strange just happened....

I started Thunderbird (as I have started it so many times before in the recent past), and all of a sudden it does not hang?

I have now been working on it for a few hours and it does not freeze. Very strange.

In the past day I have been using MS Outlook as my mail programme aiming at the same IMAP account. Outlook did not freeze.

Maybe I have (inadvertently) been resolving an issue with the mail folders or similar - Who knows......

It feels good that Thunderbird is up and running. However it does not feel so good that I don't know what caused the problems and if they will be back.

Thanks for all the help.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (7)

more options

What is your anti-virus software?

more options

I use Avast.

more options

Don't let Avast scan your Thunderbird profile folder, create an exception for the profile folder in Avast. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let Avast scan incoming and outgoing messages. Don't let it scan attachments. And don't let it intercept your secure connection to the server.

Also see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

more options

I tried to implement the things regarding Avast, but Thunderbird still freezes.

more options

Try to start *Windows* in safe mode with networking enabled. - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

more options

Keazen oplossing

Something very strange just happened....

I started Thunderbird (as I have started it so many times before in the recent past), and all of a sudden it does not hang?

I have now been working on it for a few hours and it does not freeze. Very strange.

In the past day I have been using MS Outlook as my mail programme aiming at the same IMAP account. Outlook did not freeze.

Maybe I have (inadvertently) been resolving an issue with the mail folders or similar - Who knows......

It feels good that Thunderbird is up and running. However it does not feel so good that I don't know what caused the problems and if they will be back.

Thanks for all the help.

more options

i have my thunderbird updated to 38.7.0 and after that my thunderbird goes no responding. when i start it it freezes and does that every few min. it was great till i updated to 38.7.0 please help me. i am using windows 8.1 and have avast