I haven't heard about Chase-specific issues, so let me make some general suggestions:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

• right-click and choose View Page Info > Security > "View Cookies"
• (menu bar) Tools > Page Info > Security > "View Cookies"
• click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

If that doesn't help, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

I'm afraid that I am unable to spend any time right now, trying to clear cache and do various and sundry non-understood things that may cause me headaches later on, when I've got a million things to pay attention to ...

I will just use Chrome for Chase because this never happened on any other site before, and chalk it up to a strike against Firefox, until I reboot and reload everything fresh ... if it still doesn't work, I will consider it a failing by Firefox - we should not have to debug the browser when we have busy lives to tend to...

I'm sorry to sound so annoyed, but I'm annoyed.

Actually, clearing the cache is one of the first suggestions you will get from support teams for any browser. Whether it's called cache (Firefox and Chrome) or Temporary Internet Files, these are files saved from various websites so that the browser doesn't have to re-download them them to show the same page. However, when sites change, these saved files can get out of sync and cause problems. Clearing the cache is a routine operation you should be able to do in about 2 minutes (most of the time is waiting for it to finish).

Cookies are short strings of text a site asks Firefox to save and which Firefox returns to the site every time it requests a file. Removing a site's cookies is useful when there are problems with site settings or access because sending obsolete cookies can confuse the server. This takes only about a minute and the way I described it, no other sites are affected.

Firefox's Safe Mode tests how the site works with some features disabled. This would be most relevant to assess whether one of your extensions is causing the problem. It probably would take 5 minutes to complete this test and return to normal.

I can appreciate that it would be ideal if software worked perfectly all the time, but what works perfectly all the time?

Now, between us, we've spent more time composing replies that it takes to perform these steps, so please give it a try next time.

I have the exact same problem as the OP, but I'll contribute more info...

First, the site works fine with IE. But I want to use Firefox.

Second, I've tried clearing the cache and cookies and this made no difference.

Third, the URL is a particularly long and complicated one (See the attached image file)

The complexity of that URL may well have something to do with the problem, what with the redirection and the like.

Fourth, I tried it with Firefox v36 and there is no problem with that old version. Only after the upgrade for 40.x did the problem start to occur.

This definitely appears to be related to a change made starting with FF 40.

Hi GernuineAdvantage, could you test in Firefox's Safe Mode, which deactivates your extensions? More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

Clearing the cache may not always be necessary as clearing the cookies from only involved servers might be sufficient. You can reload and bypass the cache (Ctrl+F5 or Ctrl+Sift+R) if you do not want to clear the cache.

it is interesting to see that some activity has occurred while I was away... here is a little nugget to perhaps clarify or confuse things...

when I tried to log on to chase, I was waiting for the password submission to be processed, and, while the little arrow-circle was spinning around, I happened to click on the little history drop-down button, and when I noticed that the page that I was waiting for was indeed listed there in the history, I decided to clicked on it, and... voila - it connected and everything was there the way it was supposed to be ...

apparently, the connection with chase is successful and firefox is hanging on something that never happens, preventing it from revealing what has already happened in the background...

so, I am fine, as long as the history page remains available for me to use to cheat with until firefox stops hanging on whatever is holding it up ...

I have used ordinary english to describe what might otherwise be expressed in technical jargon - and, I agree that this is a recent phenomenon that never arose in prior firefox versions...

jscher2000 said

Hi GernuineAdvantage, could you test in Firefox's Safe Mode, which deactivates your extensions? More info: Diagnose Firefox issues using Troubleshoot Mode. Any difference?

Yes. I was able to log in to Chase in Safe Mode. Therefore, I ran FF normally and sought after the problem extension by disabling one extension at a time until it worked again.

The problem extension is AdBlock Plus. I can log in fine as long as it was disabled.

I tried creating AdBlock Plus filters to solve the problem, but my filters didn't help.

I reported the problem here:

ADP prevents logging in to Chase bank with FF 40+

Let's hope they get on that quick!

chasespinswithnomessages said

...

Try disabling AdBlock Plus and then try to log in again. It worked for me.

sorry - I disabled AdblockPlus and NoScript ... and cleared cache and cookies

no change

as I said, I can get to where I need to go via the history page selection

I don't have the time to go through safe mode detective work

... after needlessly fooling around with Adblock Plus and NoScript and coming up empty, I was finally able to decide to try adding the site to the Flashblock whitelist and it works now...

I think there should be a better, more convenient way for us non-programmers to turn options on and off - and especially a beter way to find settings that are in place in order to change them ... how many times did I change a setting and produce no effect, and then have to figure out what I changed and where, just in order to reset what I had changed?

so, in this case, the culprit is Flashblock...

now, I just have that less important annoyance where the NY Times can't remember how to log me on automatically after everything is supposedly remembered - and it is - everywhere but Firefox!

When I use the Chase site, there is an interstitial ad page that uses Flash. Since I have flash set to "Ask to Activate" and have not allowed use by Chase in the past, that page opens mostly blank, Firefox displays a bar saying I could allow Flash if I want, but before I could interact with it, the site moves on to the real content.

I'm not sure how Flashblock works differently from the built-in click-to-play feature, but obviously there is some important difference there.

chasespinswithnomessages said

I think there should be a better, more convenient way for us non-programmers to turn options on and off - and especially a beter way to find settings that are in place in order to change them ... how many times did I change a setting and produce no effect, and then have to figure out what I changed and where, just in order to reset what I had changed?

I'm sure programmers can't remember everything either... I'm sure there is no rolling log of all changes throughout the program and all add-ons. I wonder how hard that would be to create?

Here is an idea; how about an add-on for managing add-on settings -

not an easy thing to do - like, a way to change a setting and have the system give you a preview of what the result of the change would be - so that you could avoid having to make a change that you can't figure out how to undo - even if you find the place where you made the change - because the mechanism for making changes is no unintuitive and downright confusing...

we can't read the programmer's mind and have any confidence that we can know what a given change even means - let alone knowing what the change would actually do after it is invoked...