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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I am getting messages on my pc saying that my firefox browser securing STRONGLY recommends a diagnostic checkup to fix the pc. Is this a scam or should i call

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  • 2 hawwe dit probleem
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  • Lêste antwurd fan joeeless

joeeless
joeeless
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The complete message reads: 

WARNING:  Comcast Cable Customer:  Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC.  Click OK to start and call 844-802-2085 for immediate action.

The message is being sent from p-display-trk.com

I have not responded because I feel it is a scam and want to be sure whether it is or not

The complete message reads: WARNING: Comcast Cable Customer: Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC. Click OK to start and call 844-802-2085 for immediate action. The message is being sent from p-display-trk.com I have not responded because I feel it is a scam and want to be sure whether it is or not

Keazen oplossing

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Alle antwurden (2)

philipp
philipp
  • Moderator
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Keazen oplossing

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

joeeless
joeeless Fraacheigener
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Thank you for the help. I rarely look at the add-ons but after checking, I found two that had managed to add themselves on. Got rid of them and ran adwcleaner and things seem to be back to normal. Once again, many thanks