I AM WAITING FOR YOU TO PAY ME!!!!

Removed e-mail

WILL SOMEONE ANSWER TO ME " FIREFOX CRAP"!!!"????

I think your chances of compensation or getting a satisfactory outcome are approximately nil. However this is not a forum for legal advice about Firefox we are fellow Firefox users trying to help one another with Firefox technical problems.

If you are going to take legal advice AFAIK these are the T&C & Eula that you may wish to refer to

• http://www.mozilla.org/en-US/legal/eula/
  • http://www.mozilla.org/MPL/2.0/
    • http://www.mozilla.org/MPL/2.0/#disclaimer-of-warranty

If you need any further advice or assistance please try to improve your attitude & language that would increase your chances that someone may try to reply to your questions. I could escalate this to a member of staff but I suspect the advice would be similar.

I don't care I want a compensation. You guys put programs that crash every time a page is loaded. I lost 2 downloads because 1 Firefox crash and Next time when 12 minutes were left - SCRIPT ERRORS.....

How do you expect me to react. To praise you all?

John is right. This is a community powered forum meaning no Firefox developers come onto this site. If you have feedback for developers, you can post it at input.mozilla.org/feedback, that's a public commenting system where Firefox developer gather feedback. Why don't we change the topic of this thread and focus on support as further pointing this to suing and wanting compensation will just get your thread closed as off-topic. For reference, please see the Mozilla Support rules and guidelines. Mozilla cannot compensate you as the "program" that "them guys" put into Firefox doesn't exist by default and was user-added. What program was it anyway?

Can you give me your crash reports?

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Moses

my 2c

I am presuming the complaint is that the Firefox downloader failed to successfully download a 16GB file.

We have no idea about the internet connection quality or speed, and personally although I have downloaded complete Operating Systems successfully even they were nowhere near 16GB in size.
(edit I now note Firefox does successfully handle large torrent downloads, Thanks Moses)

I am not too sure we can offer much help or that the problem is necessarily even a Firefox issue.

ShinMeiyoh

May I ask what sort of file and purpose this is ? And what sort of download speed you normally have ? I also wonder; especialy if some re-trys were needed whether you may be unexpectedly hitting limits set by your Internet Service Provider. It does seem a rather large download. I am wondering if for instance the task could be split into individual files or maybe some specialist download manager would help.

My ISP is good it has 100mb connection. The cause is all firefox as the first time I left it downloading when I got back to the pc I saw "Firefox crashed"

Second time I got "Script errors messages" after A SERIOUS 5 MINUTES hang and PC FREEZE while surfing the net.

No matter that I press" DON'T SHOW AGAIN" these appear....

I got pissed. I wasted $6 for nothing....

I agree with everything. ISP's are to be taken into account as well. Those crash reports would help if you have any. Also, what script error did you get in Firefox?

_{John, see remark}

well something about google js js .... I don't remeber it. It froze my whole pc for about 10 minutes and then PC said " Unresponding Program End Now" I didn't end it but when it got back to itself after a serious delay I saw DOWNLOAD FAILED... again.... again....

Then I tried to download again and it didn't allowed me.

Now the downloads button does not open the download list.

I will delete firefox.

Usually script errors allow you to stop the script to avoid further hanging.

You still haven't answered John's question. What type of file are you trying to download?

Also, to see what caused Firefox to crash and if you submitted any more reports, follow my steps below.

Can you give me your crash reports?

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

If you do not wish to follow our steps or no longer wish to troubleshooting, please let us know so we can lock the thread.

https://crash-stats.mozilla.com/report/index/bp-c3621f68-d939-4020-b5d9-9586f2140604

here it is.

https://crash-stats.mozilla.com/report/index/d7183470-432a-4344-bd06-4efbb2140604 https://crash-stats.mozilla.com/report/index/bp-d9a3335b-49ad-43ec-b00a-1fb342140604 https://crash-stats.mozilla.com/report/index/bp-325cf1e9-71a7-4557-838c-fc90e2140604 https://crash-stats.mozilla.com/report/index/d491d30c-e5f0-43e5-9132-9caf72140604

Ah, I see what happened. Firefox ran out of memory. The Memory Firefox was using was at 99%. This is an out of memory issue. See the following link to get it fixed.

• https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

that's not the case....I already use Adblock plus. It was when I searched in google ..... the it frooze while just 12 minutes were left for the download to complete.

I have 1 GB ram I don't open any programs aside from firefox.

Now I lost $6 ... and nothing in turn.....

AdBlock Plus is known to cause spikes in memory consumption. 1GB of RAM while using AdBlock isn't probably going to be enough. In fact, 1GB of RAM isn't much anymore. Most computers come with 4GB and 6GB factory installed.

I understand that you lost some money but please do not blame Firefox or us for that. It was purely a problem with your computer not having enough RAM. Please try the link below to prevent these type of crashes to decrease the chances of this happening again.

• https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

As for your newly crash reports, the bug report was filed under a Firefox OS bug and hasn't been marked as a Desktop Firefox issue therefore I, personally, don't know anymore information. Someone else might though. I've went ahead and commented in the bug report pointing this thread to it. Let's see if we can get some information from them. If you would like to keep track of the bug, please CC yourself (https://bugzilla.mozilla.org/show_bug.cgi?id=1018892) but please read the Bugzilla Etiquette before posting as developers will not take too kindly to demanding fixes.

;-)

What's the going rate for help and advice with computer issues these days

ShinMeiyoh

Have you downgraded to the unsupported Firefox 28 ? Hopefully it is just a crash report that was not processed at the time of the crash.

e.g.

• bp-d7183470-432a-4344-bd06-4efbb2140604
• Crash Signature: Firefox 28.0 Crash Report [@ mozilla::ipc::SerializeURI(nsIURI*, mozilla::ipc::URIParams&) ]
  • Version 28.0 Build ID 20140314220517
  • Date Processed 2014-06-04 11:12:49.278661
  • Related bug 1018892 NEW --- Crash in iframe with sandbox without allow-top-navigation

ShinMeiyoh,

Just wanted to follow up with you and see if you've upgraded to 30 and see if you've still got the issues.

Please provide any additional crash reports to https://bugzilla.mozilla.org/show_bug.cgi?id=1018892 as they'll be handling this particular crash report. I'll be taking a leave of absence pretty soon (a day or so) and my time here will be limited (<~1 hour a dayas opposed to 14-15 hours a day).