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This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see the [[Cookies]] article. = Check cookie settings = Firefox can be set to not accept cookies. To turn on cookies: {for fx35} # [[T:optionspreferences]] [[T:customhistory]] # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is check marked. ** [[Disabling third party cookies]] can cause problems with some websites. Enable this setting to rule it out as a cause for your problem. # Click {button Exceptions...}. # Make sure the site you're trying to access isn't listed. ** If it is listed, click on its entry, then click {button Remove Site}. {/for} {for fx3} # [[T:optionspreferences]] # Click the {menu Privacy} icon. # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is check marked. ** [[Disabling third party cookies]] can cause problems with some websites. Enable this setting to rule it out as a cause for your problem. # Click {button Exceptions...}. # Make sure the site you're trying to access isn't listed. ** If it is listed, click on its entry, then click {button Remove Site}. {/for} {for fx35} = Clear history for that site = The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem: # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {menu History} menu and select {menu Show All History} to open the Library window. # At the top right corner, type the name of the website you wish to forget in the ''Search History'' field, and press {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. # In the resulting list, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you wish to forget, and select {menu Forget About This Site}. <br/> <br/> [[Image:dc83bef63b83bac0c4f29a23fe07e0f0-1244842501-315-1.PNG]][[T:windowsPic]] # Close the Library window. {/for} {for fx3} = Clear cookies for that site = The cookies for the site with problems that are already stored on your computer may be causing the problem. Delete them and then test for your problem: # [[T:optionspreferences]] # Select the {button Privacy} panel. # Click {button Show Cookies...}. The Cookies window will appear. # In the '''Search:''' field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed. # Select the cookie(s) in the list to remove and click {button Remove Cookie}. ** Pressing {for win,linux}{key Ctrl}{/for}{for mac}{key command}{/for}+{key A} will select all the cookies in the list. # Click {button Close} to close the Cookies window. # [[T:closeOptionsPreferences]] {/for} = Clear all cookies and the cache = If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache: {for fx35} # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click {menu Tools}, then select {menu Clear Recent History...}. # In the '''Time Range to clear:''' drop-down, select '''Everything'''. # Click the arrow next to '''Details''' to display the list of items that can be cleared. <br/> <br/> [[Image:ae6b5fbd2dc1c3e4ca37ac0e94974c4a-1251586546-754-1.png]][[T:windowsPic]] # Select both '''Cookies''' and '''Cache'''. # Click {button Clear Now}. {/for} {for fx3} # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click {menu Tools}, then select {menu Clear Private Data...}. # Select both '''Cookies''' and '''Cache'''. <br/> <br/> [[Image:ae6b5fbd2dc1c3e4ca37ac0e94974c4a-1251586735-924-1.png]][[T:windowsPic]] # Click {button Clear Private Data Now}. {/for} <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Websites_report_cookies_are_disabled Websites report cookies are disabled (mozillaZine KB)]'''''