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If you’ve forgotten your Mozilla account password, you can reset it to a new password, then sign in to Firefox Relay with your new password.

If you’ve forgotten your Mozilla account password, reset it to a new password, then sign in to Firefox Relay with your new password. {note}'''Note:''' You may lose some of your synced browsing information if you reset your password without [[Reset your Mozilla account password with Recovery Keys|recovery keys]]. We will be able to recover your payment information but not your browsing information, bookmarks and logins.{/note} __TOC__ =Reset your Mozilla account from a desktop or laptop computer= {warning}Any data you have on the server will be erased when you reset your password (unless you use [[Reset your Mozilla account password with Recovery Keys|recovery keys]]). Your other devices will stop synchronizing unless you update them with the new password.{/warning} #Click the menu button [[Image:Fx89menuButton]] to open the menu panel. #Click {button Sign In} next to {menu Sync and save data}. #On the ''Sign in'' page, type your Mozilla account email and click '''Continue'''. #Click '''Forgot password?''' #You will be asked to enter the email address associated with your Mozilla account. Firefox will send you a reset email. #Follow the instructions received in your email to change your password. #After signing in with your new password, remember to update your password on each of your synced devices. #Once you’ve changed your password, sign in to Firefox Relay with your new password. =Reset your Mozilla account from an Android device= #Open the Firefox app. #Tap the menu button. #Tap {menu Settings}. #Tap {menu Sync and save data}. #The options ''Ready to Scan'' and ''Use email Instead'' will appear. Select {button Use email Instead} to be taken to the ''Sign in'' page. #Type your Mozilla account email and tap '''Continue'''. #When you're asked to type your password, tap on '''Forgot password?''' #Enter the email address associated with your Mozilla account. #You will receive an email with instructions to reset your password. #Once you’ve changed your password, sign in to Firefox Relay with your new password. =Reset your Mozilla account from an iPhone or iPad= #Open the Firefox app. #[[Template:iosmenu]] #Tap {menu Settings}. #Tap {menu Sign in to Sync}. #The options ''Ready to Scan'' and ''Use email Instead'' will appear. Select {button Use email Instead} to be taken to the ''Sign in'' page. #Type your Mozilla account email and tap '''Continue'''. #When you're asked to type your password, tap on '''Forgot password?''' #Enter the email address associated with your Mozilla account. #You will receive an email with instructions to reset your password. #Once you’ve changed your password, sign in to Firefox Relay with your new password. =I’m still unable to sign in to Mozilla account= If you’re unable to sign in, contact us through the '''Contact Us''' form in your Mozilla account dashboard. To learn more, visit [[How do I contact support for Relay Premium?]]