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The RealPlayer plugin enables playback of video media through your Firefox browser. Some sites require the use of the RealPlayer plugin in order to view their content. This article describes installation and troubleshooting of the RealPlayer media plugin. __TOC__ = Downloading RealPlayer = RealPlayer is maintained and published by [http://www.real.com/ Real Networks]. To download the official version of the plugin, please visit the [http://www.real.com/ RealPlayer website]. = Installing RealPlayer = {for fx3} # If you have not done so already, download the RealPlayer installer. # Close Firefox. # Run the setup program. # When the installation is complete, open Firefox. # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click the {menu Tools} menu, and select {menu Add-ons}. The Add-ons window will open. # In the Add-ons window, select the {menu Plugins} panel, to display a list of installed plugins. # The RealPlayer plugin should be listed as '''RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)'''. {/for} = Troubleshooting = {for win} == Webpages are blank after updating RealPlayer == This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # At the top of the Firefox window, open the {menu Tools} menu and click on {menu Add-ons}. The Add-ons window will open. # Select the {menu Extensions} panel. # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click {button Restart Firefox} to start Firefox with the extension disabled. == Cannot download videos after updating RealPlayer == This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # At the top of the Firefox window, open the {menu Tools} menu and click on {menu Add-ons}. The Add-ons window will open. # Select the {menu Extensions} panel. # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click {button Restart Firefox} to start Firefox with the extension disabled. == RealPlayer plugin is not recognized == If you installed RealPlayer before you installed Firefox, the plugin may not be recognized. You must copy some files to the Firefox folder. # In Windows Explorer, go to {filepath C:\Program Files\Real\RealPlayer\Netscape6}. # Right-click the file {filepath nppl3260.xpt}, and select {menu Copy}. # Go to the folder {filepath C:\Program Files\Mozilla Firefox\components}. # Right-click any empty space in the folder, and select {menu Paste}. # In Windows Explorer, go back to {filepath C:\Program Files\Real\RealPlayer\Netscape6}. # Right-click the file {filepath nppl3260.dll}, and select {menu Copy}. # Go to the folder {filepath C:\Program Files\Mozilla Firefox\plugins}. # Right-click any empty space in that folder, and select {menu Paste}. # The required files have been provided to Firefox, and the RealPlayer plugin should now load when you restart the browser. {/for} == Control buttons vanish == If the RealPlayer control buttons vanish, you need to upgrade your installation of RealPlayer to the latest version. For more information, see [http://www.real.com/ Real Networks]. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/RealPlayer RealPlayer (mozillaZine KB)]'''''