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<!-- LOCALIZATION NOTE This section changes every week, so you might want to skip it, we have some stable information further down. When we update this page, we will only mark it as a major change when the stable section changes, not for the expected weekly changes --> <!-- weekly changes start --> [[Video:What's up with SUMO - Feb. 14]] ==The big things this week== *[http://moxie.jamessocol.com/bugstats/sumo/2.5 SUMO 2.5] going out tomorrow. It includes a new look for the support forum which you can see right now on [http://support.allizom.org/ support.allizom.org]. Also if you go there with a mobile browser you can see some of the in-progress work on mobile layouts. *There are some Live Chat and Knowledge Base metrics that still need to be figured out. We’ll be working on them this week but they probably won’t show up in the metrics report for two weeks. *Work continues on updating articles for Firefox 4. All the work happening in the [https://support.mozilla.com/en-US/forums/knowledge-base-articles Articles Forum] is appreciated. *Michael will post a demo of a new screencast in the [https://support.mozilla.com/en-US/forums/contributors Contributors Forum] later today. *Matthew and David will go over the [https://wiki.mozilla.org/Support/Live_Chat/Web_Client_PRD Live Chat web client PRD] this week to see if it needs to be updated. [https://wiki.mozilla.org/Support/Weekly_Meetings/Minutes_2011-02-14 Minutes of the latest weekly meeting] ==Help Wanted== Currently we are looking for: * Contributors to proof read the English KB and Reviewers for Linux. * [/kb/localize-firefox-help#w_help-wanted a Finnish and a Swedish localizer]. ==New features we are working on== * [https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups User and Groups Dashboards] * [https://wiki.mozilla.org/Support/Kitsune/private_messaging Private Messaging] <!--==Contributor Extraordinaire== --> <!-- weekly changes end --> <!-- LOCALIZATION NOTE Everything below is fairly stable documentation that will only change every few month. If you want to localize this page start here please, and leave the above out, unless you really want to keep up with the weekly changes --> <hr> ==Helpful links== Here we are gathering information about the way we work and general information that will be useful for all contributors. If you have something to add, let us know. ===SUMO Bugs=== If there is anything wrong on SUMO, please let us know, so we can fix it. As usual at Mozilla, we use Bugzilla to track bugs. [https://bugzilla.mozilla.org/buglist.cgi?resolution=---&resolution=DUPLICATE&query_format=advanced&component=Knowledge%20Base%20Software&product=support.mozilla.com Check SUMO bugs] to see if your issue is not yet in Bugzilla and just [https://bugzilla.mozilla.org/enter_bug.cgi?alias=&assigned_to=nobody%40mozilla.org&blocked=&bug_file_loc=http%3A%2F%2F&bug_severity=normal&bug_status=NEW&comment=&component=Knowledge%20Base%20Software&contenttypeentry=&contenttypemethod=autodetect&contenttypeselection=text%2Fplain&data=&dependson=&description=&flag_type-325=X&flag_type-37=X&flag_type-4=X&flag_type-607=X&form_name=enter_bug&keywords=&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=All&priority=--&product=support.mozilla.com&qa_contact=kb-software%40sumo.bugs&rep_platform=All&short_desc=&status_whiteboard=&target_milestone=---&version=unspecified provide a summary and a brief description of the problem]. === Testing Environments === Besides our production servers at [http://support.mozilla.com support.mozilla.com], we have two different servers available for testing: * On [http://support.allizom.org support.allizom.org ]you can try out the latest development version of our software. Please check here, before you file a bug. It might be that we fixed an issue already, but it's not on the production servers yet. * On [http://support-release.allizom.org support-release.allizom.org] we have an exact copy of the software that runs on the production servers. If you want to make a change and are unsure how it works, you can test it on this server first. During the short period after a code freeze, but before we ship, the new version of the software is tested on this server. ===Development Schedule=== As a public good organization, our work results are made public, and you can watch as we improve our services. * [https://wiki.mozilla.org/Support/Goals/2011Q1 Our quarterly goals] tell you, what we are planning on working on for the next 3 month. * You can see the most important upcoming events on our [http://www.google.com/calendar/embed?src=k7qfk36s15upe2qecc0nsrjbco%40group.calendar.google.com calendar] * Take a look at [https://mail.mozilla.com/home/jsocol@mozilla.com/SUMO%20Schedule.html our development schedule], to see when the next releases are coming up. * You can even track our [http://moxie.jamessocol.com/bugstats/sumo/2.4.2 fixed bugs] for the next release. ===Staying updated=== If you want to get updates about changes to a page, click on the link that says '''Get emailed when this article changes''' in the sidebar on the right. '''Weekly Meetings''': We have two weekly meetings for SUMO. One phone meeting where the team discusses the latest development and one IRC meeting, where Kadir meets with the community to talk about latest news and opened questions.<br> '''Phone meeting''': Mondays (meeting duration approx. 30-45 minutes) at: 9:00 AM PST. Phone call details: Skype (free): +18007072533 then password: 369. Then, enter the conference number: 309#<br> '''IRC meeting''': Mondays (meeting duration approx. 30-45 minutes) at: 10:00 AM PST, irc.mozilla.org: #sumo ===Staying connected=== We want to hear from you! Got ideas for improving Firefox Help, questions about helping, or just want to know more about us? Here's how to get in touch: *'''[/en-US/forums/contributors Contributors Forum]''': This is the main place where we talk about everything related to Firefox Help. *'''[irc://irc.mozilla.org/sumo #sumo IRC channel]''': The best place to chat with other contributors. You can also find the Firefox Help staff there: David Tenser (djst) - Project lead, Cheng Wang (Cww) - Forum guru, Kadir Topal (Topal) - Community manager, Michael Verdi (michaelverdi) - Knowledge Base content manager, and Matthew Middleton (zzxc) Live Chat master. If you don't have an irc client, connect [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo via Mibbit]. *'''[http://blog.mozilla.com/sumo Firefox Support (SUMO) blog]''': the latest project updates and developments are discussed here.