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Live Chat is the most interactive way to help with the Firefox Support Community. Live Chat contributors are able to assist Firefox users follow documentation and troubleshoot new issues that are encountered.

<!-- <img src="img/wiki_up/f0959b41b39bffaed170eb4b0b5827fe-1280509069-171-1.png" style="width: 320px; height: 240px; background-color: black; float: right"/> --> Being a Live Chat helper is fun because you get to be someone's personal Firefox superhero and you don't have even have to be a Firefox expert to do it. Most of the questions that people ask have already answered by a [https://support.mozilla.com/ Knowledge Base] article. All you have to do help walk them though it. Then, as you become more familiar with how to troubleshoot Firefox, you can start to take on more advanced questions. If you ever run into problems there's always a group of Live Chat helpers in the [irc://irc.mozilla.org/sumo #sumo IRC channel] that can help you out. == How to get started == <div style="width: 100%; clear: both; margin-top: 30px; min-height: 75px;"><!--screencast broken <div style="background-color: black; width: 320px; height: 240px; float: right;"></div>--> <div style="margin-right: 0px"> '''[http://www.igniterealtime.org/downloads/index.jsp Download Spark]''' Live Chat helpers need the open source [http://www.igniterealtime.org/downloads/index.jsp Spark] instant messenger client. The Spark client, available on Windows, Mac, and Linux, allows contributors to accept chats from a queue and use advanced features like [[Introduction to Live Chat#Canned_responses|canned responses]]. '''See [[Installing and Configuring Spark]] for a detailed guide on setting up the Spark client.''' </div></div> <!--screencast broken <div style="width: 100%; clear: both; margin-top: 10px; min-height: 20px;"><a href="http://www.igniterealtime.org/downloads/index.jsp"><img src="http://zzxc.net/sumo/htc/Nuvola_apps_download_manager.svg.png" style="width: 20px; height: 20px; float: left; padding-left: 5px; padding-right: 5px;"/> Download Spark Now</a> for Windows 2000/XP/Vista, Mac OS X 10.4+, or Linux</div> --> <div style="width: 100%; clear: both; margin-top: 30px; min-height: 75px;"><img src="/img/wiki_up/f0959b41b39bffaed170eb4b0b5827fe-1280509078-3-1.png" style="width: 75px; height: 75px; float: left; padding-left: 0px; padding-right: 20px;"/><div style="margin-left: 95px"> '''Get Started''' - Once you have Spark, it's easy to get started helping. *'''[https://support.mozilla.com/tiki-register.php Create a support.mozilla.com account]''' if you haven't already. *When you have an account, just open Spark and log in. The server to log into is '''chat-support.mozilla.com''' *Once you're in the Contributors chat room, you can start helping by receiving chat invitations. ** {note}Tip: Type '''sumobot status''' to check the current status.{/note} </div></div> <div style="width: 100%; clear: both; margin-top: 30px; min-height: 75px;"><img src="/img/wiki_up/f0959b41b39bffaed170eb4b0b5827fe-1280509085-297-1.png" style="width: 75px; height: 75px; float: left; padding-left: 0px; padding-right: 20px;"/><div style="margin-left: 95px"> '''Important details''' *Make sure to read the [[Forum and Chat Rules and Guidelines|rules]] for users and volunteers. *You will start out in a special workgroup called ''Trainees'', where other helpers will invite you to participate in their chats. Make sure to ask in the Contributors chat room when you're ready for another chat! *Supporting users is a team effort - Live Chat contributors use ''Contributors'' to share tips and advice, so it is important that everyone join. Spark will automatically join Contributors when you connect, and you can [[Introduction to Live Chat#Contributors_conference|rejoin]] it if necessaray. </div></div> '''If you have questions about getting started with Live Chat, you can ask in the [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo #sumo channel] on irc.mozilla.org.''' <!-- Putting images here to keep the image deletion script from deleting them [[Image:f0959b41b39bffaed170eb4b0b5827fe-1280509069-171-1.png]] [[Image:f0959b41b39bffaed170eb4b0b5827fe-1280509078-3-1.png]] [[Image:f0959b41b39bffaed170eb4b0b5827fe-1280509085-297-1.png]] [[Image:f0959b41b39bffaed170eb4b0b5827fe-1280509089-486-1.png]] -->